Justin Bartnicki
Volo,Illinois
Summary
Senior Guest Advisors are in control of the stores as they need to promote and encourage safe and interactive activities of other associates and employees to best address and serve customers who enter our store. Knowledge about the products and services we provide while making accurate recommendations about our other products while assisting the customers. Conflict resolution pertaining to customer complaints about our stores short coming or other issues that may arise
Lot Associates are in charge of the lot at each Home Depot store. Our responsibilities pertaining to that are insuring that it is clean, well maintained and organized at all times to ensure high end customer experiences. We are the first associates any customer will see when patronizing our store. We aim to assist the customer to the best of our abilities and knowledge about our products wether that be Lumber, Plumbing or any other department within our store. That also extends to Customer conflict resolution in a variety of situations such as mislabeled prices or correcting bad customer service they may have received within the store.
Automotive Detailers insure that all interior and exterior spaces are properly maintained and cleaned in accordance with company standards. In addition to cleaning we take proper records and accounts of any and all damage on our fleet vehicles and if required out in requests for fixes and maintenance at our partner shops. We also engage with customers who need pick up or dropoff at their house or the shop at which their car is being repaired or serviced at and ensure they have their needs from our fleet properly met during their rental period.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Guest Advisor
GameStop
07.2022 - 09.2023
- Resolved guest complaints and followed up to confirm guest satisfaction with solution.
- Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
- Addressed customer complaints and issues in professional manner.
- Conflict resolution with customer needs in mind.
- Objective based leadership
- Ensuring cash counts and Bank Deposits each Closing shift
- Ensuring the correct amount of cash in safe at store openings
- Took on additional shifts and responsibilities when necessary to ensure success
- Filled in at other Stores when needed
Lot Associate
The Home Depot Store 6981
06.2018 - 03.2023
- Reported suspicious activity in parking lot and building area to supervisor.
- Monitored lot activity to maintain vehicle and guest safety.
- Performed tasks and errands in store to support supervisor.
- Cleaned parking lot to provide clean and orderly environment.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items and trash from customer areas.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Escorted drivers to vehicles and helped load or carry large items.
- Answered questions and provided information about several departments in the store.
- Engaged with customers to address there personal shopping needs and complaints about our service
Auto Detailer
Enterpise Rent-A-Car
09.2023 - Current
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Streamlined the detailing process for increased efficiency and reduced turnaround time.
- Promoted company services through word-of-mouth marketing efforts and positive customer interactions, driving business growth.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles.
- Test-drove vehicles and reported identified issues to management.
- Positive interactions with customers, auto shops, and dealerships to grow and sustain business growth and stability.
Education
Associate of Applied Science - Criminal Justice
College of Lake County
Grayslake, IL05.2023
High School Diploma -
Wauconda High School
Wauconda, IL05.2019
Skills
- Friendly, Positive Attitude
- Open Minded
- Resourceful problem solving
- Computer Proficiency
- Guest Inquiries
- Guest Experiences
- Teamwork and Collaboration
- Building Guest Relationships
- Guest Satisfaction
- Check-in and Checkout Procedures
- Guest Assistance
- Composure and Emotional Control
- Customer and Service-Oriented
- Guest Interaction
- Safety Procedures
- Team Goals
- Store Organization
- Social Perceptiveness
- Bank Deposits
- Customer Retention
- Inventory Accuracy
- Opening and Closing Procedures
- Security Recommendations
- Hardware Knowledge
- Customer Needs Assessments
- Critical Thinking
- Telephone Etiquette
- Team Coordination
- Customer Service
- Creative Thinking
- Team Collaboration
- Problem-Solving
- Time Management
- Commercial driving
- Safe Driving Practices
- Processes and procedures
- Valid Driver's License
Certification
Certificate of Criminal Justice
Awarded by the Board of College of Lake County in August of 2022
Certificate in Private Security and Loss Prevention
Awarded by the Board of College of Lake County in
May 2023
Timeline
Auto Detailer
Enterpise Rent-A-Car
09.2023 - Current
Senior Guest Advisor
GameStop
07.2022 - 09.2023
Lot Associate
The Home Depot Store 6981
06.2018 - 03.2023
Associate of Applied Science - Criminal Justice
College of Lake County
High School Diploma -
Wauconda High School
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