Senior Guest Advisors are in control of the stores as they need to promote and encourage safe and interactive activities of other associates and employees to best address and serve customers who enter our store. Knowledge about the products and services we provide while making accurate recommendations about our other products while assisting the customers. Conflict resolution pertaining to customer complaints about our stores short coming or other issues that may arise
Lot Associates are in charge of the lot at each Home Depot store. Our responsibilities pertaining to that are insuring that it is clean, well maintained and organized at all times to ensure high end customer experiences. We are the first associates any customer will see when patronizing our store. We aim to assist the customer to the best of our abilities and knowledge about our products wether that be Lumber, Plumbing or any other department within our store. That also extends to Customer conflict resolution in a variety of situations such as mislabeled prices or correcting bad customer service they may have received within the store.
Automotive Detailers insure that all interior and exterior spaces are properly maintained and cleaned in accordance with company standards. In addition to cleaning we take proper records and accounts of any and all damage on our fleet vehicles and if required out in requests for fixes and maintenance at our partner shops. We also engage with customers who need pick up or dropoff at their house or the shop at which their car is being repaired or serviced at and ensure they have their needs from our fleet properly met during their rental period.
Licensed Private Investigator
As a licensed Private Investigator at AIG and Tri County I worked heavily in the process service side of the Business. This enabled me to learn and adapt to having several different deadlines and client expectations depending on which case I was working on the self scheduled days. Thorough detail orientated reports where required to be filed on each attempt to ensure the client had a full picture of the property and my continual effort to reach the defendant of the legal documents which I was entrusted to serve across large areas and towns. The preparation and validation of each service affidavit is crucial to ensure that the courts and clients and see the in-depth attempts to properly and legally serve defendants alongside all the details about the property if necessary and the individuals identifying description. I also participated in the in-depth training of several other investigators who have went on to become highly valued members at AIG and are excelling in their work.
Certificate of Criminal Justice
Awarded by the Board of College of Lake County in August of 2022
Certificate in Private Security and Loss Prevention
Awarded by the Board of College of Lake County in
May 2023