Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justin Bartnicki

Volo,Illinois

Summary

Senior Guest Advisors are in control of the stores as they need to promote and encourage safe and interactive activities of other associates and employees to best address and serve customers who enter our store. Knowledge about the products and services we provide while making accurate recommendations about our other products while assisting the customers. Conflict resolution pertaining to customer complaints about our stores short coming or other issues that may arise


Lot Associates are in charge of the lot at each Home Depot store. Our responsibilities pertaining to that are insuring that it is clean, well maintained and organized at all times to ensure high end customer experiences. We are the first associates any customer will see when patronizing our store. We aim to assist the customer to the best of our abilities and knowledge about our products wether that be Lumber, Plumbing or any other department within our store. That also extends to Customer conflict resolution in a variety of situations such as mislabeled prices or correcting bad customer service they may have received within the store.


Automotive Detailers insure that all interior and exterior spaces are properly maintained and cleaned in accordance with company standards. In addition to cleaning we take proper records and accounts of any and all damage on our fleet vehicles and if required out in requests for fixes and maintenance at our partner shops. We also engage with customers who need pick up or dropoff at their house or the shop at which their car is being repaired or serviced at and ensure they have their needs from our fleet properly met during their rental period.


Licensed Private Investigator

As a licensed Private Investigator at AIG and Tri County I worked heavily in the process service side of the Business. This enabled me to learn and adapt to having several different deadlines and client expectations depending on which case I was working on the self scheduled days. Thorough detail orientated reports where required to be filed on each attempt to ensure the client had a full picture of the property and my continual effort to reach the defendant of the legal documents which I was entrusted to serve across large areas and towns. The preparation and validation of each service affidavit is crucial to ensure that the courts and clients and see the in-depth attempts to properly and legally serve defendants alongside all the details about the property if necessary and the individuals identifying description. I also participated in the in-depth training of several other investigators who have went on to become highly valued members at AIG and are excelling in their work.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Licensed Private Investigator

Tri-County Investigations
09.2024 - Current
  • Provided unparalleled customer service while managing multiple high-profile investigations concurrently.
  • Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
  • Operated in full compliance with [State] laws covering interactions with individuals, records searches and allowable surveillance techniques.
  • Streamlined investigative processes for improved efficiency and faster case resolutions.
  • Maintained strict confidentiality regarding sensitive client information and ongoing investigations, upholding ethical standards within the profession.
  • Increased case resolution rates through meticulous evidence gathering and detailed documentation.
  • Stayed in open communication with supervisors to maintain operational safety and submit timely reports.

Licensed Private Investigator

The All-investigations Group PLLC
06.2024 - Current
  • Streamlined investigative processes for improved efficiency and faster case resolutions.
  • Trained junior investigators on proper techniques, promoting consistent quality across all agency services.
  • Maintained strict confidentiality regarding sensitive client information and ongoing investigations, upholding ethical standards within the profession.
  • Improved team collaboration by facilitating regular communication and sharing best practices among colleagues.
  • Increased case resolution rates through meticulous evidence gathering and detailed documentation.
  • Kept up-to-date on industry trends and advancements, maintaining a competitive edge in private investigation services.
  • Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
  • Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
  • Took part in Process service efforts to great success

Auto Detailer

Enterpise Rent-A-Car
09.2023 - Current
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Streamlined the detailing process for increased efficiency and reduced turnaround time.
  • Promoted company services through word-of-mouth marketing efforts and positive customer interactions, driving business growth.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Used cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles.
  • Test-drove vehicles and reported identified issues to management.
  • Positive interactions with customers, auto shops, and dealerships to grow and sustain business growth and stability.

Senior Guest Advisor

GameStop
07.2022 - 09.2023
  • Resolved guest complaints and followed up to confirm guest satisfaction with solution.
  • Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
  • Addressed customer complaints and issues in professional manner.
  • Conflict resolution with customer needs in mind.
  • Objective based leadership
  • Ensuring cash counts and Bank Deposits each Closing shift
  • Ensuring the correct amount of cash in safe at store openings
  • Took on additional shifts and responsibilities when necessary to ensure success
  • Filled in at other Stores when needed

Lot Associate

The Home Depot Store 6981
06.2018 - 03.2023
  • Reported suspicious activity in parking lot and building area to supervisor.
  • Monitored lot activity to maintain vehicle and guest safety.
  • Performed tasks and errands in store to support supervisor.
  • Cleaned parking lot to provide clean and orderly environment.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Answered questions and provided information about several departments in the store.
  • Engaged with customers to address there personal shopping needs and complaints about our service

Education

Associate of Applied Science - Criminal Justice

College of Lake County
05.2023

High School Diploma -

Wauconda High School
05.2019

Skills

  • Friendly, Positive Attitude
  • Open Minded
  • Resourceful problem solving
  • Computer Proficiency
  • Guest Inquiries
  • Guest Experiences
  • Teamwork and Collaboration
  • Building Guest Relationships
  • Guest Satisfaction
  • Check-in and Checkout Procedures
  • Guest Assistance
  • Composure and Emotional Control
  • Customer and Service-Oriented
  • Guest Interaction
  • Safety Procedures
  • Team Goals
  • Store Organization
  • Social Perceptiveness
  • Bank Deposits
  • Customer Retention
  • Inventory Accuracy
  • Opening and Closing Procedures
  • Security Recommendations
  • Hardware Knowledge
  • Customer Needs Assessments
  • Critical Thinking
  • Telephone Etiquette
  • Team Coordination
  • Customer Service
  • Creative Thinking
  • Team Collaboration
  • Problem-Solving
  • Time Management
  • Commercial driving
  • Safe Driving Practices
  • Processes and procedures
  • Valid Driver's License
  • Records research
  • Report development
  • Time management
  • Multitasking skills
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Effective communication
  • Case documentation
  • Decision-making
  • Time management abilities
  • Continuous improvement
  • Written communication
  • Report writing
  • Professional demeanor
  • Problem-solving aptitude

Certification

Certificate of Criminal Justice

Awarded by the Board of College of Lake County in August of 2022


Certificate in Private Security and Loss Prevention

Awarded by the Board of College of Lake County in

May 2023

Timeline

Licensed Private Investigator

Tri-County Investigations
09.2024 - Current

Licensed Private Investigator

The All-investigations Group PLLC
06.2024 - Current

Auto Detailer

Enterpise Rent-A-Car
09.2023 - Current

Senior Guest Advisor

GameStop
07.2022 - 09.2023

Lot Associate

The Home Depot Store 6981
06.2018 - 03.2023

High School Diploma -

Wauconda High School

Associate of Applied Science - Criminal Justice

College of Lake County