Justin Barton
Saratoga Springs,UT
Summary
Responsible Customer Solutions Specialist providing exceptional service by anticipating and preventing issues and following up with customers. Smart candidate with experience analyzing reports and data and keeping records of customer interactions.
Overview
6
6
years of professional experience
Work History
Escalation Manager
Vivint
07.2021 - Current
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
- Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
88M Motor Transport Operator
Army National Gaurd
12.2017 - 12.2022
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
Truss Builder
A TRUSS
06.2019 - 01.2020
- Placed connector plates at truss joints and hammered into place.
- Fabricated trusses to exact company standards and customer specifications.
- Maintained safe work environment with correct use of safety gear and key safety behaviors.
- Inspected materials and finished products for compliance with standards.
- Completed quality work using wood, metal and other materials.
- Reviewed work orders to accurately prepare inventories of materials, equipment, and tools.
- Maintained detailed daily work records to accurately determine final costs for customers and supervisors.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Lincoln County High School
Panaca, NV05.2017
Skills
- Database Maintenance
- Record Preparation
- Spreadsheet Tracking
- Collections Management
- Appointment Scheduling
- Office Management
- Report Preparation
- Performance Management
- Staff Development and Training
- Schedule Coordination
Timeline
Escalation Manager
Vivint
07.2021 - Current
Truss Builder
A TRUSS
06.2019 - 01.2020
88M Motor Transport Operator
Army National Gaurd
12.2017 - 12.2022
High School Diploma -
Lincoln County High School
Similar Profiles
Jamael BrownJamael Brown
Technical Support Specialist at VivintTechnical Support Specialist at Vivint
Baxter WeyandBaxter Weyand
Home Security Technician at VivintHome Security Technician at Vivint
Nathan LenwaiNathan Lenwai
Sales Representative at VivintSales Representative at Vivint
RYAN NYERYAN NYE
Customer Care Professional, Advanced Billing Department, Inbound Revenue Specialist at VivintCustomer Care Professional, Advanced Billing Department, Inbound Revenue Specialist at Vivint
Lennox JacobsonLennox Jacobson
Operations Supervisor and Job Coach at Deseret IndustriesOperations Supervisor and Job Coach at Deseret Industries