Justin Bausch
Summary
Dedicated and customer-focused IT professional with a strong background in service desk support, troubleshooting, and technical assistance. Passionate about providing exceptional user support and continuously expanding technical expertise in systems administration, networking, and cybersecurity. Goal is to transition into higher-level IT roles by developing advanced problem-solving skills, automating processes, and gaining hands-on experience with enterprise technologies. Committed to contributing to a proactive IT environment and eager to grow into a leadership or specialized technical position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service desk analyst II
Discount Tire
02.2022 - Current
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solution
- Support Problem Identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Responding to requests over the phone and through email
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively
- Led and supported various company-wide IT projects, ensuring successful implementation, adoption, and performance
Low Price Analyst
Discount Tire
12.2020 - 02.2022
- Met administrative needs by replying to emails and data entry
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
Sales Apprentice
Discount Tire
05.2018 - 12.2020
- Arranged special accommodations for guests to maintain optimal satisfaction
- Managed customer complaints and rectified issues to complete satisfaction
- Documented messages left by callers and delivered vital information to intended employees
- Handled incoming and outgoing calls according to standard operating procedures
Education
High School Diploma -
Mountain Ridge High School
Glendale, AZ05.2018
Skills
- Remote IT Support
- Incident management
- Network troubleshooting
- Client relationship management
- Information security
- Ticketing System Management
- Microsoft windows and office
- User Training Facilitation
Accomplishments
- Created step-by-step user guides and FAQs to assist employees with common IT issues, improving overall productivity
- Supported a network infrastructure upgrade, enhancing system performance and security for roughly 1300 sites
- Assisted in the successful deployment of company-wide IT projects, including Point of Sale (POS) systems and hardware rollouts. Provided technical support, troubleshooting, and training to ensure smooth implementation and minimal disruption to business operations
Certification
- CompTIA - A+ Certification
- Six Sigma - Yellow Belt
Timeline
Service desk analyst II
Discount Tire
02.2022 - Current
Low Price Analyst
Discount Tire
12.2020 - 02.2022
Sales Apprentice
Discount Tire
05.2018 - 12.2020
High School Diploma -
Mountain Ridge High School