Justin Beasley
IT support Specialist
Atlanta,GA
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Cirrus Charter School
Macon, GA
09.2023 - 07.2024
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Responded promptly to service requests from staff members.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Provided support for on-site employees and students, resolving issues quickly without sacrificing job performance.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided technical support to clients via phone, email, and remote access.
- Implemented mobile device management policies to protect sensitive company data on employee devices while facilitating their work tasks remotely.
- Reviewed logs of system events for potential issues or threats.
- Maintained an inventory of all IT equipment in the organization.
IT Help Desk Analyst
Insight Technology
Hampton, GA
06.2023 - 09.2023
- Provided support to colleagues on a variety of technical projects.
- Answered Help Desk line and provide inbound and outbound assistance for end users.
- Updated remote users with corporate antivirus software and any other software updates when applicable.
- Create, troubleshoot and resolve work orders.
- Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution.
- Check resolutions on closed work orders daily.
- Produce weekly reports as needed.
Computer Customer Service Representative
TurboTax
Hampton, GA
04.2022 - 03.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Tech Support Specialist
Sitel Work From Home
Hampton, GA
02.2020 - 03.2021
- Determined consumer needs to provide products and services appealing to larger market.
- Maintained accurate records of customer interactions and feedback.
- Provided technical support for users experiencing difficulties with software applications.
- Researched and analyzed customer feedback to identify areas of improvement.
- Generated reports to track performance metrics of team members.
- Assisted in developing strategies to increase customer satisfaction levels.
- Participated in ongoing training and compliance activities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Computer Network Specialist Intern
Salesforce
Dallas, TX
04.2019 - 08.2019
- Assisted in risk identification, communications and other tasks.
- Assisted with handling and reviewing information security contracts and compliance issues, researching cybersecurity policy.
- Helped maintain applicant tracking systems and recruiting metrics.
- Drafted correspondence with clients, vendors, and other external parties.
- learned and assisted in protecting company assets.
Education
Bachelor of Science - Game Design
Full Sail University
Winter Park, FL12-2025
Skills
- Troubleshooting
- Client Service
- Zendesk
- Windows OS 10/11
- MAC OS
- Service Now
- System Configuration
- Scripting Languages- Python, Javascript, Blockchain
- Configuration Management
- Helpdesk Support
- PC Repair
- Windows Server Administration/Installation
Certification
- CompTIA Network+ Certification
- CompTIA Security+ Certification
- Comp TIA ITF+ Certification
- Partner Certifications
Timeline
IT Support Specialist
Cirrus Charter School
09.2023 - 07.2024
IT Help Desk Analyst
Insight Technology
06.2023 - 09.2023
Computer Customer Service Representative
TurboTax
04.2022 - 03.2023
Tech Support Specialist
Sitel Work From Home
02.2020 - 03.2021
Computer Network Specialist Intern
Salesforce
04.2019 - 08.2019
Bachelor of Science - Game Design
Full Sail University