Dynamic operations leader with a proven track record in streamlining processes and enhancing team performance. Known for excellent communication skills and a commitment to customer satisfaction, driving measurable improvements across various operational functions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Direct of Operations
Louisiana Behavior Health
1923 Linwood, Shreveport La
06.2018 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Organized and detail-oriented with a strong work ethic.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Operations Manager
Red Ball Oxygen
North Market Shreveport La
09.2012 - 02.2018
Streamlined operations by implementing process improvements, enhancing workflow efficiency across departments.
Led cross-functional teams to optimize inventory management and reduce waste in supply chain processes.
Developed training programs for staff, fostering skill growth and enhancing team performance in operational tasks.
Analyzed performance metrics to identify areas for improvement, driving strategic initiatives that increased productivity.
Collaborated with vendors to negotiate contracts, ensuring cost-effective sourcing of equipment and materials.
Managed compliance with safety regulations, promoting a culture of workplace safety within the organization.
Facilitated effective communication between departments, aligning goals and improving overall operational coordination.
Oversaw budget management for operational expenditures, ensuring alignment with company financial objectives and resource allocation.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Facilitated smooth collaboration between departments through clear communication channels.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Directed initiatives to improve work environment, company culture or overall business strategy.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Supply Manager
Mid-City Oil Field
Shreveport, LA
10.2008 - 01.2012
Led procurement strategies to optimize supply chain efficiency and reduce costs.
Managed vendor relationships, ensuring compliance with quality and delivery standards.