Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Justin Becker

Summary

Experienced Office Manager with 6+ years of front end customer service experience, from cashier to shift lead to manager. Passionate in solving problems, assisting customers in a myriad of ways, and having interaction with clients/customers on a daily basis. Fully capable of working alone or on a team in diverse environments, and thrives in an ever-changing or stoic position.

Overview

5
5
years of professional experience

Work History

Office Manager

Next Door Storage
Plainfield, IL
12.2022 - 03.2024
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reviewed files and records to obtain information and respond to requests.

Assistant Manager

Domino's Pizza
Crest Hill, IL
08.2020 - 09.2022
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Customer Service Representative

RJW Logistics
Lockport, IL
07.2019 - 06.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Associate of Science - Computer Science

Joliet Junior College
Joliet, IL

Skills

  • Customer Service
  • Strong Interpersonal Skills
  • Office Management
  • Database Administration
  • Complex Problem-Solving
  • Staff Training

References

References available upon request.

Timeline

Office Manager

Next Door Storage
12.2022 - 03.2024

Assistant Manager

Domino's Pizza
08.2020 - 09.2022

Customer Service Representative

RJW Logistics
07.2019 - 06.2020

Associate of Science - Computer Science

Joliet Junior College

Similar Profiles

CREATE PROFILE
Justin Becker