Justin Beckstead
Magna
Summary
Accomplished Shop Supervisor at Jiffy Lube with a proven track record in enhancing team dynamics and customer satisfaction. Excelled in safety management and customer service, significantly improving operational efficiency. Skilled in conflict resolution and Microsoft Excel, adept at fostering positive environments and streamlining processes for optimal service delivery.
Professional with solid experience in shop management, prepared to oversee operations and drive results. Strong focus on team collaboration and adaptability to meet changing demands. Skilled in inventory control, staff supervision, and safety compliance. Reliable leader who prioritizes efficiency and productivity.
Bringing positive attitude and strong leadership qualities, well-equipped to manage and motivate team in fast-paced retail environment. Possesses foundational knowledge of inventory management and customer service, with proficiency in handling daily operations and ensuring smooth workflow. Committed to driving team performance and enhancing overall store efficiency.
Retail professional prepared to excel in shop supervision roles, bringing wealth of experience in managing teams and enhancing operational efficiency. Proven ability to maintain high standards and support collaborative work environment. Reliable and adaptable with focus on achieving results and fostering team success.
Overview
6
6
years of professional experience
Work History
Shop Supervisor
Jiffy Lube
08.2023 - Current
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
Team Leader
Taco Bell
08.2022 - 08.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Cashier
Maverick
06.2020 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Phone Tech
Call Center Medicare
12.2018 - 12.2020
- Optimized workflow through clear communication with colleagues regarding pending jobs, facilitating smooth handovers between shifts.
- Conducted thorough inspections of devices to identify issues accurately before initiating repair processes.
- Provided consultation services for clients seeking advice on device upgrades or maintenance plans.
- Stayed up-to-date on industry trends and emerging technologies, enhancing ability to address customer needs effectively.
- Streamlined repair processes, leading to increased efficiency and reduced wait times for customers.
- Delivered high-quality repairs by following detailed manufacturer guidelines and protocols closely.
- Provided exceptional customer service, addressing concerns and explaining repair procedures clearly.
Education
High School Diploma -
West Jordan
West Jordan, UT04-2012
Skills
- Order processing
- Safety procedures
- Budget planning
- Store operations
- Math skills
- Safety management
- Heavy lifting
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
Timeline
Shop Supervisor
Jiffy Lube
08.2023 - Current
Team Leader
Taco Bell
08.2022 - 08.2023
Cashier
Maverick
06.2020 - 12.2022
Phone Tech
Call Center Medicare
12.2018 - 12.2020
High School Diploma -
West Jordan