Justin Belthrop
Hurt,VA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Revenue Cycle, Patient Access Representative
Centra Health
08.2023 - Current
- Locations: Lynchburg General Hospital and Gretna Medical Center
- This position is responsible for managing patient registrations in Acute Revenue Cycle Patient Access Departments. As the first point of contact for most Centra patients, this position provides key customer and financial services. This position provides services for pre-registration, registration, upfront collections/payment plans, medical necessity checking and financial counseling, referring those patients to appropriate sources for follow up as needed.
Patient Assistance Specialist
Johnson Health Center
03.2022 - 06.2024
- Company Overview: JHC is a non-profit, independent, federally qualified health center serving the City of Lynchburg and the counties of Amherst, Bedford and Campbell. Johnson Health was created to provide affordable and comprehensive healthcare with quality services and strong community partnerships to improve access to healthcare for all.
- Locations in organization: Amherst County Community Health Clinic, Rustburg Community Health Clinic, Amelon Square Immediate Care (now defunct)
- Working as patient assistance included registration of patients to see medical, dental, and women's health providers, behavioral health specialists, insurance verification, receiving payments for co-pays, appointment scheduling, assisting providers with patient memos, and much more.
Bar Staff/Food Truck Service
Chemistry Nightclub
11.2019 - 03.2022
- Mostly working the front door, checking identification and accepting pay from patrons
- Also working in the food truck preparing food for patrons and also orders outside of the bar such as Door Dash, Grub Hub, UberEats, and etc
- Interim management if needed also assisting bartenders with tasks as a bar back
Team Leader/Management
Carrols Corporation, Burger King
05.2019 - 08.2021
- Requested and recorded customer orders, and computed bills using POS cash registers, accepted payment from customers, and made change as necessary, cleaned and organized counter, eating, service and kitchen areas, assisted in training new team members in cash registers, prepared daily food items, and cook simple foods and beverages, such as sandwiches, salads, or coffee; use proper safety precautions and sanitary measures
Customer Service Representative
The Results Companies
12.2018 - 05.2019
- Working as a customer service representative handling billing, technical support and other account or equipment inquiries for NBC/Comcast Services
Shift Manager/Cashier
Wendy's/Catie Food Systems
02.2016 - 08.2018
- Opening and closing responsibilities including cooking and preparing lunch orders, stocking merchandise ready for preparing, housekeeping, expediting and passing out orders, front counter and drive-thru sales, counting product, entering in truck orders, counting the safe making sure all deposits and register tills are correct
Customer Advocate
Alorica
06.2017 - 01.2018
- Working as a General Care Representative for The New York Times
- As a Gen Care Representative, we assist our customers in recovering missed and or late paper deliveries to their residences, promoting the paper and many other subscriptions we offer with the company
Customer Service Representative
Conduit Global
02.2017 - 06.2017
- Working with others on a Verizon Wireless Postpaid contract in call center setting
- Responsibilities include answering calls, receiving transactions for bills, mobile device and equipment orders, setting up new accounts, exploring different options for billing, plans, and payments
Executive Assistant/HR Coordinator
Axcess Productions, Inc.
02.2013 - 03.2016
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Improved recruitment efforts by collaborating with hiring managers to assess needs and develop strategic sourcing plans.
- Answered and redirected incoming phone calls for office.
Education
Associate of Applied Science - Business Administration - Human Resources Management
Guilford Technical Community College
Jamestown, NC06.2017
High School Diploma -
Dalton McMichael High School
Mayodan, NC06-2007
Skills
- Customer Service
- Time Management
- Microsoft Office
- Training & Development
- HIPAA compliance
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Healthcare systems navigation
- EMR
- Post-discharge care coordination
Insurance verification
Timeline
Revenue Cycle, Patient Access Representative
Centra Health
08.2023 - Current
Patient Assistance Specialist
Johnson Health Center
03.2022 - 06.2024
Bar Staff/Food Truck Service
Chemistry Nightclub
11.2019 - 03.2022
Team Leader/Management
Carrols Corporation, Burger King
05.2019 - 08.2021
Customer Service Representative
The Results Companies
12.2018 - 05.2019
Customer Advocate
Alorica
06.2017 - 01.2018
Customer Service Representative
Conduit Global
02.2017 - 06.2017
Shift Manager/Cashier
Wendy's/Catie Food Systems
02.2016 - 08.2018
Executive Assistant/HR Coordinator
Axcess Productions, Inc.
02.2013 - 03.2016
Associate of Applied Science - Business Administration - Human Resources Management
Guilford Technical Community College
High School Diploma -
Dalton McMichael High School
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