Justin Benford

• Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards
• Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
• Coordinated preparation of inmate meals and monitored food handling for safety purposes
• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
• Maintain the security of the kitchen / jail facility and Aramark food service employees
• Maintain the care, custody, and control of the inmate workers
• Create logs to monitor daily progress along with station placement for each trustee
• Coordinate freight and other goods arrival and inspection with shipping companies
• Key Rec freight arrivals / freight bills
• Ensure all employees and kitchen staff members follow TCJS safety regulations and promote safe work place practices
• Revamped and motivated kitchen staff to be highly efficient and produce consistent quality
• Trained employees on correct cooking techniques, safety standards and performance strategies
• Monitored business levels and realigned team positions to provide optimal coverage for client demands
• Worked with vendors to establish strong relationships and maintain proper inventory supplies
• Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
• Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games and holidays
• Ensured a safe and secure work area by effectively completing daily cleaning and security checklists
• Swept floors and maintained sweep logs
• Managed inventory to achieve targeted gross profit margin
• Discussed alternative selections with Aramark chef for inmates with food allergies or gluten-free requests
• Communicated with merchandising, logistics, finance and operations departments to rectify receiving damaged good issues
• Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
• Communicated and exemplified the company's vision and goals
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
• Broke down heavy pallet loads of cases, boxes and bags
• Complied with health and sanitation practices and procedures
• Checked menus to verify current selection availability and cleanliness
• Served average of 5000 patrons daily at Harris County Jail kitchen with consistent recommendations for exceptional service
• Safely operated manual and electric pallet jacks
• Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with TCJS protocols
• Handled products and equipment in accordance with safety and sanitation guidelines
• Answered phones politely and promptly, accurately recording and confirming reservations
• Developed positive vendor relationships
• Completed opening and closing checklists, including emptying trash and safeguarding chemicals
• Evaluated department conditions and operations to determine strengths and areas for improvement

• Proactively identified and solved complex problems impacting operations management and business direction
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions
• Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
• Inputted information from customer calls and onsite service visits into the company's system using Fresh desk, service bench and outlook programs
• Checked inventory for required supplies, including OSHA compliant PPE / safety equipment and spill clean - up kits and made lists for the operations manager, documenting needed cleaning products needing approval for ordering
• Conducted analysis to address poor associate safety training which led to less OSHA recordable workplace incidents
• Provided onsite training
• Planned and executed Department meetings and product knowledge training events
• Monitored multiple databases to keep track of all company inventory
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
• Created communication strategies to meet client objectives
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy
• Organized and updated schedules to optimize coverage for expected customer demands
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
• Enhanced sales by implementing merchandising and promotional improvements
• Taught junior employees how to meet operational and sales goals with proactive strategies
• Managed inventory and stock levels in coordination with purchasing and receiving department
• Delegated tasks appropriate to individual employees to provide development opportunities
• Addressed employee issues and conflicts to provide input, feedback and coaching
• Ensured merchandise was fully stocked, store was organized and customers were satisfied
• Monitored sales performance through analysis of sales reports and comparison shopping

Organized and completed weekly schedules to ensure

each shift was adequately covered

• Maintained all merchandising standards by building attractive displays and monitoring inventory levels
• Supervised 16 employees in the electrical department and delegated each one with tasks and responsibilities.