Justin Benjamin
Technical Project Manager
Sacramento,CA
Summary
3+ years in the insurance industry, achieving the rank of top sales agent before pivoting to the technical project manager role, innovating on and optimizing software design, feasibility testing, development, monitoring and QA processes.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
Technical Project Manager
Bamboo Insurance
Sacramento, CA
07.2022 - Current
- Coordinated with PMO, SMEs, Product Owner, Engineering Manager, and CIO to plan and execute multi-quarter projects
- Formed and managed several Agile/SCRUM teams to design and implement critical components of projects for initiatives such as quoting platform migration, comparative rater integration, new lines of business, and strategic planning process improvements
- Facilitated business requirements meetings and did development planning for multiple projects in tandem
- Created core documentation for technical and business planning structures and processes
- Provided comprehensive training to company executives on application of agile methodology and SCRUM approach to product development
- Created custom dashboards empowering team members to track and prioritize work
- Spearheaded planning, design, logistics, and facilitation of technology transition development projects
- Utilized technologies such as Jira, Confluence, Miro, Postman, SharePoint, Microsoft Office, Microsoft Teams, and Slack to plan, coordinate, facilitate meetings for, perform QA testing, and ensure on-schedule deployment of products which match all business requirements
Technical Project Manager
Cover Financial, Inc.
San Francisco, CA
12.2021 - 07.2022
- Efficiently managed projects for a team of software engineers, utilizing Agile project management method and SCRUM framework to ensure continuous deployment of high-quality features, improvements, and software fixes
- Oversaw successful launch of company auto product to the state of California and wrapped up all development work in preparation for future planned launch to Florida
- Utilized technologies such as Datadog, Figma, Jira, Airtable, Postman, and LucidChart to manage design, development, QA testing, and monitoring of software products
- Implemented new software development processes to achieve higher level of quality assurance, initiating company-wide reforms in pre-production and post-production QA processes
- Enhanced company stand up meetings to better capture core initiatives through innovative use of product and engineering ownership to ensure work was prioritized correctly
- Optimized development work and technical support through revamp and comprehensive creation of documentation to guarantee universal access to information on development processes, product use and troubleshooting guides, and standard operating procedures
Property & Casualty Sales Agent
Cover Financial, Inc.
San Francisco, CA
06.2019 - 01.2022
- Demonstrated top sales performance with lead to sales conversion rate exceeding 50%, 30+ policies sold per week, and new annual premium exceeding $3.2m
- Satisfied customers with over 150 five-star reviews in app stores
- Was the first ever to exceed 1,000 policies sold in a calendar year, and nearly 1,300 policies sold in second full year
- Became top ranked in policy sales within 4 months of starting, and maintained status of #1 in sales for remaining two years working as insurance sales agent
- Streamlined use of Salesforce, Slack, EZLynx, and other proprietary insurance carrier quoting tools to communicate with, compare rates, quote, and sell policies to customers
- Collaboratively used Salesforce and Slack to communicate and share data with sales agents, CSRs, and management to facilitate policy sales, maintenance, QA, and data analytics
- Provided training and mentorship of sales agents and customer service representatives concerning quoting, sales process, carrier-specific questions, & field underwriting guidance
Education
Bachelor of Arts - Political Economy
University of California, Berkeley
Berkeley, CA 08.2015 - 05.2018
Associate of Arts - Social & Behavioral Sciences
De Anza College
Cupertino, CA 06.2014 - 06.2015
Skills
Project Management
Certification
Certified Scrum Product Owner
Timeline
Technical Project Manager
Bamboo Insurance
07.2022 - Current
Certified Scrum Product Owner
06-2022
Life Insurance Agent
06-2022
Technical Project Manager
Cover Financial, Inc.
12.2021 - 07.2022
Property & Casualty Sales Agent
Cover Financial, Inc.
06.2019 - 01.2022
Personal Lines Broker-Agent
06-2019
Bachelor of Arts - Political Economy
University of California, Berkeley
08.2015 - 05.2018
Associate of Arts - Social & Behavioral Sciences
De Anza College
06.2014 - 06.2015
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