Justin Bentley
Kerhonkson
Summary
Dedicated, hardworking, and committed to becoming a dependable and valuable team member. Able to effectively self-manage during independent projects, as well as collaborate in a team setting. Experienced in working directly with clients to ensure all the goals of a project are achieved and met within scope and budget.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Implementation Engineer
Translucent Services LLC
Annapolis
08.2024 - Current
- Personally tasked to lead a team of four in the installation of proprietary data storage devices at Tesla's (A Fortune 50 Company) data hall in Sterling, VA. Installed over 80 devices worth, in excess, of 4 million dollars and contributed 30,000TB of usable capacity to Tesla's infrastructure.
- Routinely tasked to install, cable and configure data storage devices across, up to three separate states, within a one week span. Given responsibility of managing travel arrangements (Flights, hotels, rental cars etc.) to each location using company credit card.
- Was lead IE on 11 separate "shadow" engagements designed to allow newly recruited Translucent employees to be trained in proper installation procedures, equipment and personnel safety as well as company SOPs.
- In the span of one year and across 100+ engagements maintained 100% deliverability rate and did not have a single UTD. (Unable to Deliver)
- Recognized individually by multiple "Top Named Accounts" and high profile customers for exceptional professionalism and dedication to job accomplishment.
Low Voltage Technician
Current Technologies LLC
Jackson
11.2023 - 07.2024
- Installed low voltage systems in assisted living communities and healthcare facilities across New Jersey, Pennsylvania, Delaware and New York.
- Maintained and repaired equipment and wiring for access control systems as well as security and CCTV systems within health care facilities.
- Programmed and monitored bedside patient alert systems as well as nurse alert pendants for patients and members of assisted living communites.
- Monitored system functions through remote web applications to ensure proper function of devices and responded to nurse and patient needs, remotely or in person, when needed.
Senior Systems Technician
NATO Communications and Information Agency
Mons
04.2019 - 11.2023
- Developed and coordinated new NATO Change Management Standard Operating Procedures resulting in approval of 70 IT changes across 23 NATO IT Services.
- Directly approved over 150 software upgrades, improving user experience and overall security state of NATO.
- Oversaw the tasking of 26 separate sections across multiple service lines within NCIA.
- Routed over 1,800 trouble tickets allowed for Key Performance Indicators to maintain a 97 percent resolution requirement.
- Resolved over 1,125 trouble tickets regarding administration user access, and security measures, ensuring continuous up-time of services for over 9,000 users.
- Assisted in the analysis and approval to decommission 500 redundant serves, resulting in an annual savings of $44,000.
Commanding General's Communications Team Member
Department of Defense, United States Army
Fort Sam Houston
10.2017 - 03.2019
- Directly support the United States Army South Commanding General and immediate support staff.
- Installed mission-critical equipment across 31 countries throughout Central and South America for permanent and temporary sites.
- Managed over 100 trouble tickets, 120 videos, and 80 voice conferences over multiple enclaves with a 100% success rate.
- Administered expert IT assistance to over 20 command staff personnel, increasing the overall Command and control capabilities of the command.
Infrastructure Support Specialist
Department of Defense, United States Army
Fort Lewis
07.2014 - 09.2016
- Expertly engineered a complex tactical network supporting over 2000 users and 859 automation systems on four distinctive domains spanning two geographical locations.
- Managed eight team members supporting 12 organizations utilizing three networks.
- Responsible for maintaining mission-critical communication equipment valued in excess of $80,000.
- Brokered the exchange of five salvaged Tactical Satellite Terminals valued at $5.6 millions with zero cost to the organization.
Information Technology Specialist
U.S. Army
Schweinfurt
10.2010 - 05.2014
- Installed and maintained the US Army Command Post Node and Satellite Transportable Terminal.
- Operated Army Command and Control (C2) systems providing over 100 simultaneous users with voice, data and print capabilities.
- In charge of the installation and configuration of 3825 Cisco routers, 2960 Cisco switches and Cisco Call Manager; as well the troubleshooting and maintenance of said devices.
- Responsible for help desk support of connected end user devices. Performed these duties in austere conditions and remote locations, operating in high pressure environments.
Systems Administrator
U.S. Army
Camp Arifjan
10.2009 - 10.2010
- Performed System Administrator functions for the Network Operations Center (NOC) within the Regional Hub Node at Camp Arifjan Kuwait.
- Sys. Admin functions including help desk functions, troubleshooting and repair of both hardware and software. monthly patching and software upgrades, system maintenance.
- Responsible for the proper monitoring of satellite communications transported to over 30 separate sites. Monitoring and reporting of any outage or degradation of service. Interfaced directly with customers experiencing issues and performed first level of fault isolation.
Education
Some College (No Degree) - Information And Computer Systems
University of Maryland Global Campus
Hyattsville, MDSkills
- DoD Experience
- Network Support
- Active Directory
- Cisco Routers
- System Administration
- Help Desk
- Computer Networking
- Software Troubleshooting
- Network and server troubleshooting
- IP networking
- IT Lifecycle & Change management
- Data storage installation
- Equipment configuration
- Telecommunication
- Team management
- Customer service
- Leadership
- Effective Communication
Certification
CompTIA Security+
Languages
French, Beginner
Military Service
United States Army, United States, Staff Sergeant, 01/01/09, 12/31/23, Served as a 25B, IT Specialist, for the entirety of time in service. Participated in multicultural missions across 34 countries, mainly in South America and Europe. Will gladly share specifics regarding time in service.
Timeline
Implementation Engineer
Translucent Services LLC
08.2024 - Current
Low Voltage Technician
Current Technologies LLC
11.2023 - 07.2024
Senior Systems Technician
NATO Communications and Information Agency
04.2019 - 11.2023
Commanding General's Communications Team Member
Department of Defense, United States Army
10.2017 - 03.2019
Infrastructure Support Specialist
Department of Defense, United States Army
07.2014 - 09.2016
Information Technology Specialist
U.S. Army
10.2010 - 05.2014
Systems Administrator
U.S. Army
10.2009 - 10.2010
Some College (No Degree) - Information And Computer Systems
University of Maryland Global Campus