Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Justin Bentz

Richland,WA

Summary

District Manager handling $20 million in annual sales across multiple states, including Washington, Oregon, and Alaska.

Overview

20
20
years of professional experience

Work History

Outside Sales Representative

Distribution International
01.2024 - Current
  • Increased territory sales by 40% year over year by building strong relationships with key clients and identifying new business opportunities.
  • Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
  • Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
  • Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
  • Worked closely with cross-functional teams such as Fabrication and Suppliers for smooth order fulfillment processes resulting in higher customer satisfaction rates.
  • Negotiated prices, terms of sales and service agreements.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.

District Manager

Fastenal Company
03.2011 - 01.2024


  • Management of assets, including vehicles, inventory, and accounts receivable.
  • Fostered a culture of customer service and sales growth.
  • Prepared strategic business reviews with key accounts.
  • Prepared customer cost savings documentation results through value added services and process improvements.
  • Heavily involved in end user sales and retention calls.
  • Maintained strong relationships with suppliers and vendors.
  • Manage and negotiate all leases and real estate.
  • Recruitment, hiring, and onboarding of all staff.
  • Developed various training and career pathways for team members to enable promotion opportunities and personal growth.
  • Responsible for all personnel related issues/concerns for approximately 80 employees.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Led adoption of new technology platforms to streamline reporting and inventory management.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Drove District performance metrics, setting and monitoring achievement goals for each key position and market. Major KPI included hitting sales goals, sales growth, gross margin, customer purchasing trends/retention, net freight, and the return on assets.
  • Developing and maintaining a key account pipeline plan to ensure sales growth.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.

General Manager

Fastenal Company
05.2005 - 02.2011
  • Developed and executed various sales plans in a local territory to reach/exceed business goals. 
  • Demonstrated excellence in business to business selling on a daily basis. 
  • Effectively communicated business statistics and progressed toward goals to motivate the performance of others.
  • Modeled and promoted career opportunities to personnel.
  • Developed and trained others to achieve optimal business results as well as personal goals.
  • Demonstrated the ability to lead others. 

Assistant Manager

Fastenal Company
08.2004 - 04.2005
  • Assisted General Manager in duties mentioned in above position.

Skills

  • National account management
  • Established track record of exceptional sales results
  • Employee development focused on individual and team skills growth
  • Compelling leadership skills
  • Implementation of LEAN solutions and TCOA activities driving documented customer cost savings
  • Excellent communication skills
  • Effective District Manager
  • Recruiting top performing sales and operational team members
  • Employee development focused on individual and team skills growth
  • Sales proposal creation
  • Revenue and profit maximization
  • Customer Service-Oriented
  • Problem-Solving
  • Strategic account development
  • Territory Growth
  • Entrepreneurial Mindset
  • Strategic negotiations
  • Positive outlook
  • Solutions-based sales
  • Cold-calling

Accomplishments

  • Developed highly effective team sales strategies in my leadership positions.
  • Sustained double digit horizontal sales growth, high moral, and employee retention during my tenure in branch management that led to a promotion to District Manager.
  • Maintained top 25% "Score Card" performance out of 275 District Managers for five consecutive years.
  • Earned our company's coveted "Bolt Award" for finishing in the Top 10 "Score Card" performance (#4 out of 275). District had previously been consistently ranked at the bottom in the company's performance.
  • Awarded top performing district for implementation of FAST solutions/FMI. Award involved being invited to honorary ringing of the bell at NASDAQ.
  • Delivered high performance in major KPI's that increased the region's average in 2020-2023.

Timeline

Outside Sales Representative

Distribution International
01.2024 - Current

District Manager

Fastenal Company
03.2011 - 01.2024

General Manager

Fastenal Company
05.2005 - 02.2011

Assistant Manager

Fastenal Company
08.2004 - 04.2005

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Justin Bentz