Summary
Overview
Work History
Education
Skills
Timeline
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Justin Beumer

Bismarck,ND

Summary

Experienced Rental Manager with strong conflict management and employee development skills. Passionate about positively impacting business operations by maximizing employee engagement and satisfaction. Utilizing training, coaching and interdepartmental collaboration to set and achieve goals. 10 + years in customer service and conflict resolution.

Overview

5
5
years of professional experience

Work History

Branch Rental Manager

Enterprise Holdings
06.2023 - 04.2024
  • Optimized fleet utilization to maximize revenue generation and minimize operational costs.
  • Developed comprehensive sales plans that outlined short-terms targets as well as long-term objectives aimed at expanding the branch''s customer base.
  • Evaluated performance metrics regularly to assess progress towards goals, identify areas for improvement, and make data-driven decisions about resource allocation priorities.
  • Managed budgets effectively to ensure optimal allocation of resources across various initiatives within the branch location.
  • Fostered a positive work environment by promoting teamwork, open communication, and proactive problem solving.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Improved employee morale and retention rates by cultivating a supportive workplace culture that recognized hard work and encouraged professional development.
  • Enhanced customer satisfaction by efficiently addressing and resolving rental issues.
  • Ensured compliance with all company policies, procedures, and safety regulations through regular audits and staff training.

Area Rental Manager, Western/Central North Dakota

Enterprise Holdings
11.2021 - 06.2023
  • Collaborated with other departments to optimize overall company performance and achieve shared goals.
  • Established performance metrics to evaluate staff effectiveness, driving continuous improvement efforts within the team.
  • Mentored junior staff members on best practices in rental management, contributing to their professional development.
  • Led staff training initiatives to improve product knowledge and sales techniques among team members.
  • Managed a team of Branch Managers, ensuring efficient operations and high-quality service to customers.
  • Analyzed market trends to recommend strategic pricing decisions and maximize profitability.
  • Built a strong referral network through active engagement with industry professionals, yielding additional business opportunities.
  • Coordinated with individual teams to manage inventory, adjust fleet, and handle logistics.
  • Conducted investigations into employee issues and ethics concerns.
  • Guided Managers in their own staff management; providing feedback on handling of employee issues, engagement, and hiring.
  • Participated and lead weekly departmental meetings including: HR, Risk, Talent Acquisition, and Fleet Services. Communicated and implemented decisions at the local level.

Branch Rental Manager

Enterprise Holdings
04.2019 - 11.2021
  • Refer to responsibilities in most recent position.

Education

Bachelor of Science - Psychology

University of North Dakota
Grand Forks, ND
05.2014

Skills

  • Staff Training and Development
  • Employee Engagement and Retention
  • Conflict Resolution
  • Customer Service
  • Identifying Opportunities and Developing Training Plans and Implementation
  • Hiring and Employee Performance Management
  • Effective Communication

Timeline

Branch Rental Manager

Enterprise Holdings
06.2023 - 04.2024

Area Rental Manager, Western/Central North Dakota

Enterprise Holdings
11.2021 - 06.2023

Branch Rental Manager

Enterprise Holdings
04.2019 - 11.2021

Bachelor of Science - Psychology

University of North Dakota

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Justin Beumer