Justin Bigby
Mount Laurel,NJ
Summary
Adept at managing high-stress situations and ensuring efficient logistics, I excelled at BW Trucking by coordinating a fleet's timely delivery and enhancing customer relations. Skilled in dispatch software and critical thinking, my proactive approach significantly improved operational workflow and client satisfaction, showcasing my ability to prioritize and communicate effectively under pressure.
Overview
16
16
years of professional experience
Work History
Dispatcher
BW Trucking
06.2008 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
Owner/Operator Truck Driver
BW Trucking
06.2008 - 10.2023
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Maximized load safety by balancing, securing, and weighing products.
- Verified contents of inventory loads against Bills of Lading.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Education
High School Diploma -
Elsik High School
Houston, TX05.2004
Skills
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Schedule Management
- Updating logs
- Route Planning
- Customer Relationship Management
- Prioritizing calls
- Customer Relations
- Critical Thinking
- Effective Communications
- Workload Management
Timeline
Dispatcher
BW Trucking
06.2008 - Current
Owner/Operator Truck Driver
BW Trucking
06.2008 - 10.2023
High School Diploma -
Elsik High School
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