Justin Blankenship
Beaver Creek,CO
Summary
Customer service-focused hospitality with strong expertise and content knowledge of beer, fine wines and spirits. Built career through years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas. Extremely knowledgeable in all aspects in the admin side of the job.
Overview
3
3
years of professional experience
Work History
F&B Manager
Beaver Creek Lodge
12.2023 - Current
- Revamped cocktail & wine options upon my arrival, personally crafted new specialty cocktail along with new wine BTG & BTB lists. Reached out to local brewery's in the rocky mountain area and state to provide new and exciting beer offerings for guests.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Retrained every FOH position to raise our standards here.
- Closely monitored all review websites to see what our was and reach out to each and every guest regardless of a positive or negative review.
- Increased revenue with targeted promotions, special events, and upselling techniques.
- Scheduling all FOH employees for breakfast, lunch, dinner & banquet shifts in a way to ensure great service for our guests.
- Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
F&B Manager
Sanctuary Beach Resort
04.2021 - 11.2023
- Was involved in all aspects of hiring for FOH staff positions
- Boosted customer satisfaction by implementing new menu items and service improvements.
- Enhanced team performance through effective staff training and development programs.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Promoted brand awareness through community outreach efforts, partnerships with local businesses, and social media marketing strategies.
- Championed sustainability efforts within the F&B department by sourcing eco-friendly products where possible.
- Established loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Skills
- Labor Management
- Scheduling Staff
- ABC standards
- Food and Beverage Operations
- Performance Improvement
- Payroll Administration
- Expense Tracking
- Relationship Building
Timeline
F&B Manager
Beaver Creek Lodge
12.2023 - Current
F&B Manager
Sanctuary Beach Resort
04.2021 - 11.2023
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