Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business with twenty years experience. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
20
20
years of professional experience
Work History
Owner
Thunder Valley Carriers
02.2023 - Current
Managed day-to-day business operations.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Interacted well with customers to build connections and nurture relationships.
Over the Road Truck Driver
Chief Carriers
10.2022 - 02.2023
Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
Expedited shipping processes by utilizing advanced GPS systems for efficient navigation along complex routes.
Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
Managed paperwork accurately and efficiently, including bills of lading, driver manifests, and expense reports.
Owner
Boehler Flooring
01.2015 - 10.2022
Managed day-to-day business operations.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Evaluated suppliers to maintain cost controls and improve operations.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
General Manager
Big O Tires
01.2011 - 01.2015
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Trained and guided team members to maintain high productivity and performance metrics.
Correctional Officer
Hall County Department Of Corrections
01.2008 - 01.2011
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Automotive Technology Instructor
Central Community College
08.2007 - 05.2009
Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Boosted student performance by providing individualized support and targeted feedback.
Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Reviewed industry updates regularly to maintain expert knowledge of technological advancements within the automotive sector.
Used project-based approach focused on teams building components such as engines and chassis.
Automotive Manager
Sears Auto Center
06.2004 - 01.2008
Increased customer satisfaction by implementing efficient automotive service processes and streamlined communication with clients.
Established benchmarks for performance measurement, driving continuous improvement efforts across the department.
Streamlined workflow processes within the department to increase operational efficiency and reduce employee turnover rates.
Collaborated with sales staff to improve cross-departmental communication, enhancing the overall customer experience.
Maintained compliance with industry regulations and company policies, minimizing risk exposure for the dealership.
Managed a team of technicians, ensuring proper training and adherence to safety standards for optimal performance.
Education
Associate of Applied Science - Automotive Technology
Central Community College
Hastings, NE
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Operations Management
Business Planning
Project estimating
Staff Management
Team Oversight
Financial Management
Staff hiring
Employee Development
Sales management
Quality Management Systems
KPI Management
Customer Service
Decision-Making
Team Leadership
Scheduling
Inventory Management
Timeline
Owner
Thunder Valley Carriers
02.2023 - Current
Over the Road Truck Driver
Chief Carriers
10.2022 - 02.2023
Owner
Boehler Flooring
01.2015 - 10.2022
General Manager
Big O Tires
01.2011 - 01.2015
Correctional Officer
Hall County Department Of Corrections
01.2008 - 01.2011
Automotive Technology Instructor
Central Community College
08.2007 - 05.2009
Automotive Manager
Sears Auto Center
06.2004 - 01.2008
Associate of Applied Science - Automotive Technology