Justin Bogart
Phoenix,AZ
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through service and sales excellence.
Overview
26
26
years of professional experience
Work History
Hotel General Manager
Home-Towne Studios -Westmont Hospitality Group
10.2022 - 01.2024
- Maintain the hotel’s quality by inspecting rooms, public access areas, and outside grounds for cleanliness and order standards daily
- Responsible for management of Front Desk, Housekeeping, Maintenance, Laundry, and Hotel Sales inside and out to maintain and increase market success
- Recruit, hire, train, and lead employees to meet and exceed service and quality
- Coach, counsel and motivate all employees as necessary to maximize team environment
- Ensure compliance of Federal, State, local and company requirements
- Control costs effectively to meet budget guidelines through forecasting, labor control, and profit and loss performance
- Manage property inventory and ordering of supplies to ensure proper stock levels are maintained while remaining within budget
- Manage the daily, weekly and monthly administrative functions including but not limited to scheduling, labor reporting, night audit verification, payroll, daily communication with the corporate office, and managing guest relations on-site and on-line
- Perform all other duties as assigned through corporate initiatives.
Front Office Manager - Direct Sales
Budget Suites of America
08.2017 - 07.2022
- Direct Sales for 414 apartments daily improving revenue by 75% by upgrading and renovating apartments while improving target marketing from 2019 to 2021
- Manage guest environment for current and potential guests to improve loyalty and satisfaction
- Lead Front Office, Housekeeping, Security and Maintenance teams to expedite delivery of service quality with 96% satisfaction rate
- Order supplies for all departments weekly and monthly
- Conduct weekly market survey to compare property performance with competing locations
- Review front office reports to coach staff and ensure detailed progress daily.
Assistant General Manager
Flik Conference Centers located at the Thunderbird School of Global Management
10.2005 - 02.2016
- Manage daily operations of 134 hotel rooms and 75,00 square feet of meeting space including 30+ employees in front office, housekeeping, student housing department, conference services and sales department creating a positive, safe and profitable working environment
- Lead twice a day all on-site staff stand-up meetings to ensure effective communication of immediate business needs and employee service vision awareness consistently resulting in 95%+ annual customer satisfaction scores
- On-site revenue management through property management system, proprietary website, and 3rd party websites utilizing respective web portals
- Review weekly STR report to work with sales department on strategies and goals to increase market presence and saturation
- Balance daily and weekly all cash/credit and revenue for entire operation, balance weekly all AP, AR, inventory, payroll and business expenses while accurately reporting back to corporate office
- Shared responsibility with General Manager in recruiting, training, performance evaluations, promotions of all employees
- First point of contact for all technology related issues needing advanced support beyond daily operating standards to resolve in a timely manner.
Director of Guest Services
Lodgeworks
02.1998 - 10.2005
- Organized and directed front desk, housekeeping and bell staff to maximize revenue and profit while achieving optimal guest satisfaction
- Lead the Biltmore property to an all-around company high 97% score on strategic secret shopper program in 2002 and 2003
- Proactive in providing the team with necessary resources to ensure both guests’ satisfaction and that all departments operate within the scope of a budget and well-defined management practices
- Proven success with maximizing hotel revenue and occupancy while creating a positive team-oriented environment focused on guest satisfaction
- Responsible for responding to all guest requests and concerns to accommodate and ensure guest satisfaction creating loyal repeat guests.
Education
Degree Incomplete - Computer and Information SciencesBusiness Administration and Management
Paradise Valley Community College
Skills
- Micros Fidelio Operating Systems and Point of Sales
- Proficient with Microsoft Office
- Complex Problem Solving
- Active Listening
- Analytical Thinking
- Management of Personnel Resources
- Conflict Resolution
- Time management
- Client Account Management
- Customer Relationship Building
References
References available upon request
Timeline
Hotel General Manager
Home-Towne Studios -Westmont Hospitality Group
10.2022 - 01.2024
Front Office Manager - Direct Sales
Budget Suites of America
08.2017 - 07.2022
Assistant General Manager
Flik Conference Centers located at the Thunderbird School of Global Management
10.2005 - 02.2016
Director of Guest Services
Lodgeworks
02.1998 - 10.2005
Degree Incomplete - Computer and Information SciencesBusiness Administration and Management
Paradise Valley Community College
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