Justin Bond
Manor,TX
Summary
Experienced operations manager with a background in improving team efficiency and customer service. Skilled in project management, quality systems, and strategic planning. Adept at using Microsoft Office Suite and enhancing business performance. Seeking to optimize operational strategies for continued growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Glass Cutter
Alamo Glass Inc
Austin, TX
07.2022 - Current
- Managed customer phone inquiries, and efficiently scheduled appointments at Alamo Glass Inc.
- Prepared estimates, contracts, and invoices for glass purchases and installations, ensuring accuracy and timely completion.
- Managed customer phone inquiries, providing clear communication, and efficiently scheduling appointments for jobs and pickups.
- Maintained tidy, organized, and safe work environments.
- Operated machinery safely and efficiently according to company protocols.
Service Administrator
Penske Automotive
Austin, TX
11.2019 - 05.2020
- Assisted Penske Automotive customers with inquiries and scheduled appointments.
- Processed customer orders accurately and promptly.
Operations Manager
Muscle Man Moving & Piano Experts
Austin, TX
11.2017 - 04.2019
- Developed and implemented inventory management processes at Muscle Man Moving & Piano Experts.
- Enforced security policies and procedures to protect company assets from theft, loss, or damage.
- Developed and led quality management systems, standards, and compliance, including SOPs, best practices, lean improvement programs, and enforcement of company and regulatory requirements.
- Recruited, hired, and trained crew members on the application of projects, customer relations, and customer service.
Texas Works Advisor II
Texas Health and Human Services
Austin, TX
11.2015 - 11.2017
- Obtained, verified, calculated income and resources to assess client financial eligibility.
- Conducted interviews with clients and representatives to collect eligibility information for benefits.
- Performed assessments to establish initial or ongoing eligibility and accurate benefit levels.
- Facilitated changes to client status, overpayments, and benefit adjustments.
- Maintained thorough client case documentation in an automated database.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Operations Manager
Muscle Man Moving & Piano Experts
Austin, TX
01.2009 - 11.2015
- Recruited and trained team members, improving customer service, and project execution.
- Conducted daily assessments of market trends and customer needs.
- Led quality management systems and lean improvement programs to enhance profitability and operational efficiency.
Master at Arms- Rank E-5
United States Navy
03.2004 - 03.2008
- Completed Boot Camp, 'A' School and Special Security Forces training at SWFPAC.
- Supplied tactical support for weapon systems to naval forces.
- Selected to brief Secretary of the Navy as only second individual in Riverine program.
- Assigned Section Supervisor for unit and assumed leadership responsibilities.
- Earned commendations during tenure at MCSFCo.
- Recognized with multiple honors at NSB Bangor.
- Earned five Commendation Letters for outstanding performance.
- Awarded three Meritorious Masts.
- Earned Honorable Discharge for exemplary contributions and service.
Education
Associates in Business -
Austin Community College
Austin, TX05-2012
High School Diploma -
Dripping Springs High School
Dripping Springs, TX05.2004
Skills
- Project Management
- Customer Service
- Microsoft Office Suite
- Quality Management Systems
- Team Leadership
- Case work expertise
- Texas Integrated Eligibility Redesign System (TIERs)
Certification
- Supplement Nutrition Assistance Program (SNAP) BST
- Medicaid BST
- MEPD 1
- Women’s Health Program
- Pregnancy Medicaid (PW)
References
Upon Request
Affiliations
- Love spending time with my family.
- Hiking & Biking.
- Attending sporting events.
- Attending church.
Timeline
Administrative Assistant/Glass Cutter
Alamo Glass Inc
07.2022 - Current
Service Administrator
Penske Automotive
11.2019 - 05.2020
Operations Manager
Muscle Man Moving & Piano Experts
11.2017 - 04.2019
Texas Works Advisor II
Texas Health and Human Services
11.2015 - 11.2017
Operations Manager
Muscle Man Moving & Piano Experts
01.2009 - 11.2015
Master at Arms- Rank E-5
United States Navy
03.2004 - 03.2008
Associates in Business -
Austin Community College
High School Diploma -
Dripping Springs High School
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