Justin Bopp
Richland,WA
Overview
15
15
years of professional experience
Work History
Account Coordinator
Lincare
Spokane , Wa
01.2023 - Current
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Enhanced revenue by streamlining medical billing processes and implementing efficient systems.
- Enhanced client satisfaction by resolving billing disputes promptly and effectively.
- Streamlined billing processes for better accuracy, ensuring timely delivery to customers.
Sales Associate
Go Wireless Verizon Wireless
02.2020 - Current
- Answering phone calls talking sales with customers light technical support account analysis checking for resolutions for customers answering inbound and outbound phone calls 2 to 300 calls a day providing appointments for customers to go into their local store
Technical Support
Concentrix
06.2019 - 12.2019
- Provided technical support for engineering projects to support accuracy and deadline management.
- Provided expert technical support to researchers, optimizing equipment functionality and minimizing downtime.
- Improved customer satisfaction by providing professional on-site technical support and maintenance services.
Technical Support
Sykes Enterprise
08.2017 - 10.2018
- Streamlined helpdesk operations, providing timely technical support to endusers.
- Delivered high-quality technical support, resolving customer issues promptly and effectively.
Master Sales Technician
Best Buy
04.2016 - 06.2017
- Coordinated closely with internal teams such as finance and logistics departments to ensure smooth order processing for all clients'' transactions.
- Stayed updated on industry trends and competitor offerings, positioning our products as superior alternatives in the marketplace.
- Built strong relationships with key accounts, securing repeat business and long-term loyalty from clients.
Sales/ Customer Service Agent
Hewlett Packard
05.2015 - 05.2016
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Sales Associate
Boost Mobile
04.2014 - 07.2015
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Handyman
Gofer
05.2009 - 01.2014
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Education
High School Or Equivalent -
North Highschool
Skills
- Proficient in customer service and building rapport involving conflict resolution
- Cell phone activations and technical issues
- Updating customer data as needed
- Answer and expedite multiple high call volume calls
- Demonstrate product knowledge, bids, and sales
- Tech Support
- Customer Service
- Helpdesk Support
- Desktop Support
- Customer Support
- Call Center
- Troubleshooting
- Network Support
- Operating Systems
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Account Coordinator
Lincare
01.2023 - Current
Sales Associate
Go Wireless Verizon Wireless
02.2020 - Current
Technical Support
Concentrix
06.2019 - 12.2019
Technical Support
Sykes Enterprise
08.2017 - 10.2018
Master Sales Technician
Best Buy
04.2016 - 06.2017
Sales/ Customer Service Agent
Hewlett Packard
05.2015 - 05.2016
Sales Associate
Boost Mobile
04.2014 - 07.2015
Handyman
Gofer
05.2009 - 01.2014
High School Or Equivalent -
North Highschool