Justin Borley
Madison
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Level 2 Inside Support Engineer
DirectNetworks
Madison
01.2023 - Current
- Level 2 MSP Support
- O365 Admin work
- Active Directory user creation and group creation
- SharePoint Troubleshooting
- Azure user creation and group creation
- 24X7 On-Call Rotation
- VMware/VDI Desktops and Servers
- VoIP configuration/setup
- Microsoft Exchange
- Cisco Meraki Configuration
- Sentinelone EDF Threat prevention
Level 1 Inside Support Engineer
DirectNetworks Inc
Madison
05.2021 - 01.2023
- Level 1 MSP Support
- 24X7 On-Call Rotation
- Windows Server Administration
- Active Directory Administration
- Workstation and Mobile Email Support
- Printer Administration
- XenApp Server creation
- BDR Backup Checks
- Google Admin user creation
Squad Sargent (25U)
WISCONSIN NATIONAL GUARD
Madison
12.2015 - 12.2021
- Help keep communication devices running
- Troubleshoot any communication and network devices
- Train junior members of IT team regarding network security and troubleshooting of hardware components
- Made sure that systems where up and running through preventative maintenance and upgrades
Education
A.S. - Information Technology System Administrator
MADISON AREA TECHNICAL COLLEGE
Madison, WI05.2021
B.S. - Radio-TV-Film
UNIVERSITY OF WISCONSIN OSHKOSH
Oshksoh, WI05.2019
Skills
- Active Directory Administration
- Customer Service
- Network Issue Resolution
- Preventive Risk Management
- VMware Environment Oversight
- Microsoft 365 Administration
- Azure Cloud Management
- Voice Over IP Configuration
- Technical Hardware Diagnostics
- Technical Software Support
- User-Centric Application Assistance
- Technical Troubleshooting
- Ticket Management Systems
Certification
VMware Certified Professional
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Level 2 Inside Support Engineer
DirectNetworks
01.2023 - Current
Level 1 Inside Support Engineer
DirectNetworks Inc
05.2021 - 01.2023
Squad Sargent (25U)
WISCONSIN NATIONAL GUARD
12.2015 - 12.2021
A.S. - Information Technology System Administrator
MADISON AREA TECHNICAL COLLEGE
B.S. - Radio-TV-Film
UNIVERSITY OF WISCONSIN OSHKOSH
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