Justin Bouknight
Ruby,SC
Summary
I am a self-driven motivator that is determined to make a positive impact on my associates. Throughout my 5 years of being a manager, I have worked with many people of different ethnicities, backgrounds, and beliefs. Associates know that I care for them and are willing to go beyond what I ask of them because of consistency within my relationship with them. I have made lifelong relationships with associates who respect me as a manager because I give the same respect. Two key aspects I rely on while managing are finding out what drives each individual and clear communication of structure in how to complete their job most sufficiently. I build relationships with people anywhere I go by being genuine and eye contact; that way once the conversation is complete, me and that other individual are aligned on the same page.
Overview
15
15
years of professional experience
Work History
Area Manager
Walmart Distribution Center
Ruby, SC
05.2018 - Current
- Creates innovative ideas to eliminate risks and hazards for associates
- Motivates each individual on a daily basis to have the consistent relationship with associates
- Gathers and presents numbers our shift has been performing at including biggest loss, utilization, charts showing the progression over the last month
- Speaks at startups and provides information that is important to the associate
- Creates teams for competition amongst the associates to reach the potential for every individual and to gain comradery amongst the associates
- Builds individual relationships to positively impact the shift as a whole
- Ran 308 CPH(Cases per hour) on a goal of 220 CPH
- My department in all 5 years remained in the top 10 in the country while making the Top Spot in the weekly rankings
- Constructs RCA(Root Cause Analysis) Presentation with the “5 WHY” process to implement proactive steps with the correct action needed
- Cross-trained associates in my department to stay ahead of challenging times when volume was lower in the future and this way my associates could still maintain their hours and expand their knowledge and value to the company
- Had positive reviews all 5 years as a manager
- Completes all of the administrative work, while maintaining to run at a high volume capacity during shift and presents all results in a daily meeting from the prior day’s numbers.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Organized promotional activities such as special events or discounts campaigns in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Implemented new processes and procedures tactfully and passionately.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Coached, developed and motivated team to achieve revenue goals.
- Cultivated positive rapport with associates and team leadership.
- Authored and updated production reports and personnel records to facilitate operational decisions.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Scheduled regular meetings with teams to discuss objectives, performance metrics and customer feedback.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
Freezer Order Filler
Walmart
, SC
10.2017 - 05.2018
- Was awarded Associate of the Month while averaging pulling 125% for the last month of training.
- Organized merchandise according to customer order specifications.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Worked closely with supervisors to ensure that all orders were filled accurately and timely.
Machine Operator
INA Bearing
05.2017 - 10.2017
- Runs high volume pieces to set standards
- Performs quality checks every hour to ensure pieces are up to standard
- Loads and unloads materials into soft grinder.
Hydro Test Mechanic
AvanTech Incorporated
06.2016 - 05.2017
- Performs hydro tests on our Water Treatment systems to ensure the system is running properly
- Troubleshoots any water leaks the welds of metal or the glue of PVC may have been in pipes
- Travels often to install Water Treatment Systems
- Installed water treatment systems at Farley Nuclear Plant, Taylor Farms Plant, and Toray Plant
- Presents innovative ideas to safety committee
- Part of EHS Team for 2 years.
Receiving Coordinator (Level II)
AvanTech Incorporated
05.2015 - 06.2016
- Verifies chemical and mechanical properties, heat numbers, fitting and sizing pipes to ensure every piece of material meets the correct criteria
- Presents innovative ideas to safety committee.
Provider Enrollment Analyst
Blue Cross Blue Shield of South Carolina
06.2014 - 05.2015
- Assures providers are credentialed by corporate policy to ensure participating networks are active for patients
- Loads provider information in PIMS systems to connect payment options from blue cross to each provider
- Provides quality assurance in detail regarding any issues with filed claims
- Uses excel spreadsheet daily to ensure providers are maintained accordingly by date received documentation.
Sorter Operator
03.2013 - 06.2014
- Provides assurance to all providers that all credentials are completed by deadline given on a daily basis
- Maintains the highest productivity level while meeting department goals and regulations
- Unloads stock from trucks to palletizes supplies in order based on dated documents and serial numbers received
- Scored 4.3 out of 5.0 scale for annual review.
Inserter Operator
12.2012 - 03.2013
- Operates high production machine while maintaining department goals and expectations
- Exceeds department standards in production and quality
- Communicates well with superiors to ensure proper techniques and goals
- Operated forklift to maneuver supplies in warehouses according to date of received supplies.
Mail Operator
06.2011 - 12.2012
- Lead mail operator and supervises others to operate and successfully meet department goals, guidelines and all safety regulations
- Troubleshoots potential issues in order to meet quality standards
- Exceeds productivity
- Seeks innovational theories for employers and performs multiple scenarios in work environment to observe the best solution.
Mental Health Specialist
Bryan Psychiatric Hospital
03.2011 - 05.2011
- Enables safety for all patients
- Observes patient’s behavior in order to prevent potential issues and interpret future precautions
- Completes patient’s medical charts to ensure proper documentation and follows state policies and procedures
- Responsible not only for the patients for each facility but also for all staff employees.
Supply Specialists
Crafts Farrow
06.2009 - 02.2011
- Supply project supervisor
- Exceeds superior’s time frame for job completion and quality assurance
- Provides additional assistance in front office and linen area in business efficiency and increase customer satisfaction
- Maneuver and assembles furniture in order to complete customer satisfaction on a daily basis
- Unloads heavy materials from trucks and supervises others.
Education
Bachelor’s Degree in Psychology -
South University
11.2011
Florence Darlington Technical College
07.2009
High School Diploma -
Spring Valley High School
06.2006
Skills
- Relationship Building and Management
- Supply Chain Management
- Staff Management
- Quality Assurance
- Customer Relationship Management
- Facility Inspections
- Staff Training
- Lean Manufacturing
- Team Development
- Recruitment and Hiring
- Process Improvement
- Microsoft Excel
- Microsoft Word
References
- Matt Walters (HR Manager Walmart DC), 704-369-3286
- Wil Moore (General Manager Walmart DC), 757-206-9062
- Stephen Sherbo (Operations Manager Walmart DC, 843-680-2666
- Wandal David (HR Manager Walmart DC), 843-672-3000
Timeline
Area Manager
Walmart Distribution Center
05.2018 - Current
Freezer Order Filler
Walmart
10.2017 - 05.2018
Machine Operator
INA Bearing
05.2017 - 10.2017
Hydro Test Mechanic
AvanTech Incorporated
06.2016 - 05.2017
Receiving Coordinator (Level II)
AvanTech Incorporated
05.2015 - 06.2016
Provider Enrollment Analyst
Blue Cross Blue Shield of South Carolina
06.2014 - 05.2015
Sorter Operator
03.2013 - 06.2014
Inserter Operator
12.2012 - 03.2013
Mail Operator
06.2011 - 12.2012
Mental Health Specialist
Bryan Psychiatric Hospital
03.2011 - 05.2011
Supply Specialists
Crafts Farrow
06.2009 - 02.2011
Bachelor’s Degree in Psychology -
South University
Florence Darlington Technical College
High School Diploma -
Spring Valley High School