Justin Bradley
Columbus,US
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Sr. Specialist I & II
JPMorgan Chase
09.2023 - Current
- Investigates, resolves, and responds to complex customer issues by completing account level and process level analysis
- Communicates effectively with key business partners to understand processes and initiatives while driving next steps
- Communicates with external agents and internal colleagues to resolve issues and discrepancies
- Utilizes the ability to research and put together a timeline of events for customers account
Grant Coordinator
Ohio Alliance Of Boys And Girls Clubs
11.2022 - Current
- Worked with State Program Director to implement established grant compliance policies and procedures.
- Managed post-award services and oversaw state and federal grant awards for compliance with uniform guidance and grant-specific requirements.
- Conducted routine compliance reviews of grant programs.
- Established and maintained electronic files for grant-funded projects for tracking and reporting.
Youth Experience Director
YMCA Of Central Ohio
12.2021 - 11.2022
- Reviewed monthly operations using variance reports to assess compliance with budgets and determine necessary adjustments for new budget years.
- Developed new program activities and expands programs within community in accordance with strategic and operating plans.
- Interpreted program statistics. Monitored and evaluated effectiveness of and participation in programs.
- Interviewed, hired, and trained employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
Program Manager
Independent Beginnings LLC
04.2021 - 01.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Prevention Coordinator
St. Vincent Family Services
01.2020 - 04.2021
- Collaborated with schools, parent-teacher groups, churches, and other youth and community entities to identify mental health prevention and/or alcohol, tobacco and other drug prevention services
- Selected prevention curriculum, design prevention activities and coordinate program implementation while ensuring compliance and referring agency's standards are met
- Maintained accurate documentation of direct and indirect services provided in accordance with OH HAS, ADAMH and agency standards
- Demonstrated sensitivity to cultural and socioeconomic characteristics of children and families served.
Paraprofessional Educator
Upper Arlington High School
08.2018 - 01.2020
- Utilized prescribed evidenced based strategies to promote the independence, academic engagement, and social inclusion of students in the school setting
- Facilitated meaningful relationships with other students while following prescribed behavior plans and written instructional strategies
- Oversaw groups of up to five students at school and off-site locations, maintaining optimal safety and security
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Patient Services Coordinator
Capitol Pain Institute
12.2017 - 12.2019
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Bridges Liaison
Adriel School Inc
03.2019 - 10.2019
- Facilitated eligibility and enrollment into the Bridges Program.
- Assisted with the completion of tier identification and Bridges assessment updates.
- Identified, initiated and coordinated housing referrals and care management needs.
- Connected individual with physical and mental health care and community resources for self-sufficiency.
- Created and updated systems of organization for case service plans and court reports.
Office Associate
Sears
12.2018 - 03.2019
- Initiated direct deposits and prepared manual checks for up to thirty employees.
- Maintained payroll information by calculating, collecting and entering data.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Provided clerical support, addressing routine and special requirements.
Treatment Advocate
National Youth Advocate Program
08.2017 - 12.2017
- Participated in the development of the youth treatment/service plans with the client, caregiver(s), referring agency, caseworker, significant family member(s), and natural support
- Provided psychosocial behavioral rehabilitation service in accordance with Ohio Medicaid rules and requirements
- Identifed resources and services in the community that may not be available through the internal service continuum
- Assisted in family reunification efforts with the youths' primary families or other permanent living arrangements consistent with the youth's case plan.
Case Manager
North Central Mental Health
05.2017 - 08.2017
- Worked with patients, their families and providers to supply a level of organized and coordinated patient-centered care
- Made a general assessment of an overall wellbeing of the patient based upon visual and conversational observances during visitations with assigned patients
- Collaborated with other treatment personnel in order to promote optimal patient health as well as assisting patients with connections to referral sources such as benefits, housing, clothing, food, employment resources and support groups
- Updated the electronic medical records software with current patient information in order to maintain accurate records and submitting your electronic case file notes daily for billing purposes.
Education
Some College - Psychology
The University of Akron
Akron, OHSome College - Applied Psychology
Franklin University
Columbus, OHSkills
- Team leadership and Direction
- Operational Efficiency
- Strategic Planning and Alignment
- Outreach Activities
- Management collaboration
- Customer Relations
Certification
- Alteryx Microcredential- Expires November 2025
- Exin Agile Scrum Master Training- Completed May 2024
Timeline
Operations Sr. Specialist I & II
JPMorgan Chase
09.2023 - Current
Grant Coordinator
Ohio Alliance Of Boys And Girls Clubs
11.2022 - Current
Youth Experience Director
YMCA Of Central Ohio
12.2021 - 11.2022
Program Manager
Independent Beginnings LLC
04.2021 - 01.2022
Prevention Coordinator
St. Vincent Family Services
01.2020 - 04.2021
Bridges Liaison
Adriel School Inc
03.2019 - 10.2019
Office Associate
Sears
12.2018 - 03.2019
Paraprofessional Educator
Upper Arlington High School
08.2018 - 01.2020
Patient Services Coordinator
Capitol Pain Institute
12.2017 - 12.2019
Treatment Advocate
National Youth Advocate Program
08.2017 - 12.2017
Case Manager
North Central Mental Health
05.2017 - 08.2017
Some College - Psychology
The University of Akron
Some College - Applied Psychology
Franklin University