Justin Brantley
Phenix City,AL
Summary
Proven Automotive Technician and Service Manager with a track record of enhancing workshop efficiency and customer satisfaction at Firestone. Skilled in engine repair and problem-solving, with a strong work ethic and team collaboration focus. Achieved significant improvements in service quality and efficiency, leveraging diagnostic abilities and preventive maintenance expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Automotive Technician
Firestone
12.2017 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Service Manager
Express Oil Change & Tire Engineers
04.2015 - 12.2017
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Education
High School Diploma - Automotive
Jordan
Columbus, GA05.2016
Skills
- Strong Work Ethic
- Changing tires
- Engine repair
- Problem-Solving
- Safety awareness
- Valid Driver's License
- Hand and power tools
- Preventive Maintenance
- Replacing parts
- Troubleshooting skills
- Parts Replacement
- Diagnostic abilities
- Alignments experience
- System repairs
- Transmissions
- Team Collaboration
- Heavy Lifting
- Engine Rebuilds
- Drivetrain Repair
Certification
- ASE certified in engine repair
Timeline
Automotive Technician
Firestone
12.2017 - Current
Service Manager
Express Oil Change & Tire Engineers
04.2015 - 12.2017
High School Diploma - Automotive
Jordan