Summary
Overview
Work History
Education
Skills
References
Timeline
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Justin Briggs

Ladson,United States

Summary

Dynamic team leader with extensive experience at Target, excelling in employee training and conflict resolution. Proven track record in project management and operations management, enhancing team performance and productivity. Skilled in coaching and mentoring, I foster collaboration and drive results, ensuring high standards in service and efficiency.

Overview

8
8
years of professional experience

Work History

Starbucks Team Lead

Target
Summerville, SC
03.2025 - Current
  • Supervised team members during daily operations and ensured smooth workflow.
  • Scheduled team shifts and managed staff coverage throughout the day.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated tasks appropriately according to individual skill sets.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Implemented strategic plans to enhance team performance and productivity.
  • Maintained positive working relationship with fellow staff and management.

Human Resources Expert

Target
Summerville, SC
04.2023 - 02.2025
  • Facilitated new hire onboarding processes, ensuring smooth integration into teams.
  • Managed employee records, maintaining confidentiality and compliance with regulations.
  • Collaborated with management on employee relations issues to promote a positive work environment.
  • Provided essential support to address individual HR needs of employees.
  • Created training materials for new hires and provided orientation sessions.
  • Established and generated various reports to verify HR compliance.
  • Maintained human resources records by processing applications and resumes.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Provided guidance to managers on disciplinary action and performance management.
  • Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
  • Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
  • Interpreted and explained human resources policies, procedures or regulations.

General Merchandise Team Lead

Target
Summerville, SC
11.2020 - 03.2023
  • Supervised daily merchandise operations and ensured team efficiency.
  • Managed stock levels and organized inventory for smooth workflow.
  • Communicated effectively with team to address issues promptly.
  • Maintained cleanliness and organization of the merchandise area.
  • Created product displays, store layouts and promotional plans for new and existing products.
  • Participated in weekly meetings with senior management team members regarding current initiatives or projects in progress.
  • Inspected store shelves regularly to ensure they are neat and well stocked according to planograms.
  • Assessed employee performance regularly through individual reviews or group discussions.
  • Trained new team members on product knowledge and store policies.

Front End Team Lead

Target
Summerville, SC
05.2018 - 10.2020
  • Provided technical leadership, mentorship and guidance to team members.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Welcomed large volume of guests and improved overall customer service.

Front End Assistant Manager

Lowes Foods
Summerville, SC
10.2017 - 04.2018
  • Collaborated with team members to streamline checkout processes and enhance customer service.
  • Resolved customer inquiries and complaints promptly to ensure satisfaction.
  • Assisted in training new staff members on basic front end operations.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Counted and balanced cashier drawers.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Arts - Business Administration And Management

Western Governors University
Salt Lake City, UT
08-2025

High School Diploma -

Pleasant Valley High School
Brodheadsville, PA
06-2011

Skills

  • Employee training
  • Project management
  • Inventory management
  • Conflict resolution
  • Organizational skills
  • Coaching and mentoring
  • Operations management
  • Teamwork and collaboration

References

Joshua Fleenor

Operations Supervisor

Timeline

Starbucks Team Lead

Target
03.2025 - Current

Human Resources Expert

Target
04.2023 - 02.2025

General Merchandise Team Lead

Target
11.2020 - 03.2023

Front End Team Lead

Target
05.2018 - 10.2020

Front End Assistant Manager

Lowes Foods
10.2017 - 04.2018

Bachelor of Arts - Business Administration And Management

Western Governors University

High School Diploma -

Pleasant Valley High School

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