Justin Britt

A customer-focused sales representative with 3 years of experience in delivering exceptional customer service and building long-term relationships, proven success in increasing sales and reducing customer complaints by leveraging my excellent communication and problem-solving skills. I organized racks and shelves to maintain the store's visual appeal while also handling cash transactions efficiently and adhering to all the company's cash policies. I collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed. I've built relationships with customers to encourage repeat business, while remaining calm and professionally managing issues in busy, high-stress situations. Trained and supervised cashiers while maintaining the flow of the front end. Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability. Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates. Assisted with loss prevention by preventing theft, fraud, and other forms of loss.

Shadowed a doctor in a busy physical therapy clinic, observing and assisting with patient assessments.

• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Learned about different therapeutic techniques
• Gained insight into the day-to-day operations of a physical therapy clinic
• Observed patient interaction and communication strategies.
• Observed physical therapy assessments, treatment planning, and patient care procedures.
• Gained insight into the use of therapeutic modalities and the importance of patient education.
• Developed a strong understanding of the physical therapy setting and the role of the physical therapist.
• My shadowing experience reinforced my interests in pursuing a career in physical therapy.