Hi, I’m
Justin Britton
Riverside,CA
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
years of professional experience
Work History
M-Theory GroupLos Angeles, California
Help Desk Technician
01.2020 - 01.2022
Job overview
- Configured security settings or access permissions for groups and individual users.
- Provided end-user training when needed.
- Managed user accounts including passwords resets, account creation and deletion.
- Supported remote desktop connections for users requiring assistance offsite.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
TruepointLos Angeles
Low Voltage Technician
01.2022 - Current
Job overview
- Completed daily reports on tasks performed during service visits.
- Installed, tested and maintained low voltage systems such as fire alarms, CCTV, access control and audio and visual equipment.
- Adhered strictly to safety regulations when working around hazardous materials.
- Installed conduit piping, junction boxes and other related components for data cabling installations.
- Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
Education
Culver City High SchoolCulver City, CA
High School Diploma
06-2019
Skills
- Boom/Scissor Lift operation
- Remote and in person support
- Software Installation
- Customer service
Timeline
Low Voltage Technician
Truepoint
01.2022 - Current
Help Desk Technician
M-Theory Group
01.2020 - 01.2022
Culver City High School
High School Diploma
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