Justin Brooks

Work History

Safe Haven Security Services, LLC.

2023.09 - Current

Personally recruited, interviewed, and onboarded, and trained staff.
Led and supervised recruitment, training, and performance evaluations for new and existing staff members, resulting in a highly motivated team.
Increased office wide production by 300% in 30 day period
Continued to meet personal sales goals.
Conducted regular performance evaluations and provided feedback to staff, resulting in an increase in employee satisfaction and productivity.
Conducted customer onboarding.
Maintained and distributed lead lists to employees throughout the Greater Sacramento, Central Valley, and Bay Areas.
Maintained daily performance reports to track KPI metrics.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.

Vivint Smart Home

2016.10 - 2023.09

Collaborated with cross-functional team members to build and execute development plans.
Developed business plans to incorporate growth, modernization and cost structure improvement.
Worked cross-functionally with marketing, sales and finance departments.
Managed daily operations and supervised multiple team members across 12 states.
Cross-trained and developed of sales and service teams.
Monitored sales productivity, communicated performance to associates and motivated associates to achieve full potential
Managed employment agreements, compensation plans, salary analysis and corporate governance.
Modeled sales expectations by utilizing various techniques and communicating product knowledge to customers.
Developed high-performing teams which consistently exceeded goals, driving revenue and market expansion.
Provided strong leadership to enhance team productivity and morale.
Led cross-functional teams to achieve project milestones and deliver high-quality results.

Cal Plate

2016.01 - 2016.10

Maintained a clean, safe, and inviting work environment for employees by enforcing proper safety protocols and cleanliness standards.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Maintained safe working environment by enforcing adherence to safety and security protocols.
Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Mentored team members to enhance professional development and accountability in workplace.

Steve's Mobile Sunscreens And Security Doors

2013.02 - 2015.11

Personally installed and trained others to install security doors, sunscreens, Sunsetter awnings, and Insoroll sun shades.
Experienced with Viewguard, Titan, and Guarda brand screen and security doors.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Assessed employee performance and developed improvement plans.

Diamond Pet Foods

2011.04 - 2012.12

Followed safety procedures and guidelines to maintain safe working environments.
Used equipment properly to avoid workplace hazards or injuries.
Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Resolved issues quickly to maintain productivity goals.
Organized work to meet demanding production goals.
Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Took on additional shifts during peak work periods to keep projects on schedule.
Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Adjusted machines to increase productivity for runs.
Maintained machinery to prevent overloads and avoid malfunctions.
Troubleshot production issues and provided timely solutions.
Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
Made sure that products were produced on time and are of good quality.