Justin Brooks
New Braunfels,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Terminal Manager
US Logistics Solutions
San Antonio , TX
2024.01 - 2024.06
- Managed daily operations of the terminal, including staff scheduling, safety, and operational efficiency.
- Maintained communication with customers concerning delivery schedules, product supply chain updates.
- Coordinated with maintenance vendors to address any equipment issues or safety concerns in a timely manner.
- Monitored customer satisfaction levels through regular KPI metrics and scorecards.
- Supervised staff performance by conducting regular evaluations, providing feedback, and coaching in areas needed.
- Participated in meetings with leadership regarding upcoming projects or initiatives affecting the network operations.
- Analyzed data related to customer trends and employee productivity in order to identify areas for improvement.
- Monitored budget and operating metrics to incorporate improvement processes to increase performance.
- Oversees budgets and necessary cuts in each operation within the terminal facility.
Assistant Terminal Manager
US Logistics Solutions / Forward Air Solutions
2023.03 - 2024.01
- Ensure all work is performed according to approved procedures, standards, and specifications for all operations
- Accountable for adherence to budget and overall financial performance
- Responsible for employee recruiting, engagement, and retention
- Ensure workplace safety is a top priority
- Coordinate work assignments, monitor performance and provide training on relevant job duties
- Lead staff in their routine operations and be present on-site to address questions and issues as they arise
- Assist operations as necessary with ad hoc reporting and analysis
- Maintain a sound and efficient financial reporting process including journal entries, intercompany cost allocations, consolidations, etc
- Ensure staff is trained and operationally effective
- Promotes staff development with the ability to motivate and promote cross-functional collaboration
Transportation Manager
US Logistics Solutions / Forward Air Solutions
2022.01 - 2023.03
- Directly manage all activities of drivers and transportation support personnel
- Daily routing per customer delivery schedules with focus on efficiency and cost reduction
- Provide guidance and host weekly meetings with transportation team to review metrics, objectives, and goals
- Responsible for driver development, accountability, coaching, and counseling
- Oversee fleet maintenance of all company owned assets
- Manage all driver electronic logging and HOS to maintain FMSCA compliance
- Maintain relationships and report with store visits to all customers and ensure our service meets their expectations
Office Manager
US Logistics Solutions / Forward Air Solutions
2018.06 - 2022.01
- Analyze daily delivery data in multiple TMS software
- Manage daily office operations and procedures such as information management, filing systems, supply requisitions, and various daily delivery files
- Oversee warehouse/delivery equipment maintenance, safety procedures, and direct cross training to staff
- Ensure all billing, payroll, and accounts payables are processed daily
- Maximize office productivity through proficient training in the use of multiple software applications
- Established and perform uniform correspondence procedures and practices for all delivery customers
- Analyze and process all cargo claims
- Maintain an efficient storage process for delivery & warehouse records, such as scheduling information, consignee records, proof of delivery, shipping/receiving records, and customer files
- Ensure all clients deliveries are serviced timely and efficiently
- Complete various reports for clients daily
- Oversee the recruiting/onboarding process for delivery and warehouse operations personnel
Logistics Coordinator
Millennium Packaging & Distribution
2014.11 - 2018.04
- Companywide route planning to efficiently service clients while meeting delivery window expectations
- Coordinate with Procurement and schedule vendor pickups & vendor backhauls on company trucks or third-party carriers
- Coordinate third party FTL & LTL freight to meet client demands outside of Millennium service areas
- Administrator for ELD software companywide
- Coordinate and assist with DOT/Cargo Securement driver trainings at all terminal locations
- Manage drivers HOS Logs and report duty status violations to Terminal Managers
- Developed a driver scorecard program based on professional driving habits
- Assist Human Resources with record keeping ensuring DOT compliance
- Coordinate shipping/receiving appointments efficiently for every terminal companywide
- Communicate with carriers to ensure purchase orders are delivered as planned
- Manage Fuelman & Commdata fuel cards companywide
- Responsible for keeping all vehicles insurance up to date
- Review and approve all freight, delivery equipment, and warehouse equipment invoices for A/P
Assistant Manager
Integrity Retail Distribution
2008.05 - 2014.11
- Upload/Download delivery data from drivers' delivery devices into various supply chain software
- Reconcile delivery data vs
- Drivers end of route settlement reports
- Prepare Bill of Ladings for each route
- Assist drivers with daily OS&D reports
- Research and resolve all discrepancies
- Maintain communication between drivers and clients to ensure excellent customer service and delivery windows expectations are met
- Research and resolve driver claims
- Prepare and load all freight going out on third party line hauls
- Record and report daily warehouse/delivery costs metrics
- Deliver overflow freight on company straight truck when needed
Education
Associate of Arts - Mass Communication And Media
Arizona State University
Tempe, AZLonestar College - Kingwood
Kingwood, TXHigh School Diploma -
Hargrave High School
Huffman, TXSkills
- Operations Management
- Transportation Management
- FMCSA, EPA, and OSHA regulations compliance
- Staff Training and Development
- Cost Reduction
- MS Office Suite
- Continuous Improvement
- Team Collaboration
Certification
Employer Reasonable Suspicion
DOT FMSCA HOS/ Cargo Securement Safety
References
References Available Upon Request
Timeline
Terminal Manager
US Logistics Solutions
2024.01 - 2024.06
Assistant Terminal Manager
US Logistics Solutions / Forward Air Solutions
2023.03 - 2024.01
Transportation Manager
US Logistics Solutions / Forward Air Solutions
2022.01 - 2023.03
Office Manager
US Logistics Solutions / Forward Air Solutions
2018.06 - 2022.01
Logistics Coordinator
Millennium Packaging & Distribution
2014.11 - 2018.04
Assistant Manager
Integrity Retail Distribution
2008.05 - 2014.11
Associate of Arts - Mass Communication And Media
Arizona State University
Lonestar College - Kingwood
High School Diploma -
Hargrave High School
Employer Reasonable Suspicion
DOT FMSCA HOS/ Cargo Securement Safety
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