Justin Brooks
Plainview,New York
Summary
Experienced process improvement champion with a proven record of implementing new procedures and technologies to strengthen security, improve operational efficiency, and reduce costs. Demonstrates a hands-on leadership style, effectively leading, coaching, and developing high-achieving technical staff. Possesses exceptional communication, relationship building, and time management skills. Proficient in interpreting trends in complex datasets and translating outputs into actionable insights for business stakeholders.
Overview
26
26
years of professional experience
Work History
Application Manager, Information Technology Operations
OUTFRONT Media
01.2020 - Current
- Oversee the management of application development projects and initiatives by maintaining effective relationships with team members and vendors
- Serve as a primary point-of-contact for resolving production issues and requests
- Identify complex priorities by coordinating with stakeholders
- Plan and deploy application releases in conjunction with vendors and business users
- Maintained audit documentation while adhering to all internal and external SOX audit requirements
- Managed control over system changes while maintaining up-to-standard change documentation
IT Ops Support Manager, Facility, Studio, and Corporate Security Systems
NBC-Universal Media
01.2019 - 01.2020
- Generated security requirements and use cases as well as interpreted business imperatives by liaising with technology teams
- Delivered briefing to management regarding issues affecting technology delivery
- Worked in close collaboration with software engineers to develop and promote code within application environments
- Performed system evaluations as well as delivered reporting on inefficiencies and improvement areas
- Developed and executed repeatable processes for deploying and managing security systems in the portfolio
Senior Manager, Global Sales Systems
VIACOM Media Networks
01.2015 - 01.2019
- Delivered strategic direction to an offshore team for maintaining optimal functioning of applications and systems
- Carried out post-implementation application reviews in conjunction with key stakeholders to assess effectiveness and business impact
- Facilitated external teams in the restructuring of engineering processes associated with continuous software development, deploying, and upgrading
- Supported major data integration between applications while designing job controls and custom scripts and monitor utilities
Senior Application Support Specialist, Corporate Legal Systems
VIACOM Media Networks
01.2010 - 01.2015
- Facilitated application installation and upgrades for all users
- Administered legal systems and related applications, including document management, contract negotiation, and entity governance
- Examined applications post-implementation by interfacing with key stakeholders to ensure maximum functionality and operability
- Coached end users and support staff on applications' usage best practices
- Reviewed system-level changes by coordinating with software vendors
- Provided level III support to resolve escalated issues in an efficient and timely manner
Systems Analyst / Database Support and Systems Engineer
JCDecaux North America
04.2007 - 03.2010
IT Specialist
EURO RSCG Worldwide
08.2005 - 04.2007
International Programming and Operations Coordinator / Production Operations Coordinator
VIACOM Media Networks
08.1998 - 08.2005
Education
Bachelor of Arts - Communications and Media Production
State University of New York
New Paltz, NYSkills
- Change Management
- Release Management
- Technical Documentation
- Incident Management
- Application Management
- Project Management
- Quality Assurance Testing
- Internal Process Improvement
- Post-implementation Review
- Technical Team Leadership
- Collaboration and Workflow Management Applications (ServiceNow, Jira, Confluence, Smartsheet)
- Database Management (MS SQL, Oracle)
- Scripting Languages (SQL, PL/SQL, HTML, PowerShell, Splunk)
- Microsoft 365 Suite of Applications
Professional Development
- ITIL V3 Foundation for IT Service Management, 2011
- Certified Scrum Master, 2020
- Certified Scrum Product Owner, 2020
Timeline
Application Manager, Information Technology Operations
OUTFRONT Media
01.2020 - Current
IT Ops Support Manager, Facility, Studio, and Corporate Security Systems
NBC-Universal Media
01.2019 - 01.2020
Senior Manager, Global Sales Systems
VIACOM Media Networks
01.2015 - 01.2019
Senior Application Support Specialist, Corporate Legal Systems
VIACOM Media Networks
01.2010 - 01.2015
Systems Analyst / Database Support and Systems Engineer
JCDecaux North America
04.2007 - 03.2010
IT Specialist
EURO RSCG Worldwide
08.2005 - 04.2007
International Programming and Operations Coordinator / Production Operations Coordinator
VIACOM Media Networks
08.1998 - 08.2005
Bachelor of Arts - Communications and Media Production
State University of New York
Similar Profiles
Christopher J. BratkovicsChristopher J. Bratkovics
Senior Data Analyst at Outfront MediaSenior Data Analyst at Outfront Media
Lisa FeurerLisa Feurer
Sales Coordinator at OUTFRONT MediaSales Coordinator at OUTFRONT Media
Robert HudsonRobert Hudson
Sign Hanger at Outfront MediaSign Hanger at Outfront Media
Cody SappCody Sapp
Billboard Poster at Outfront MediaBillboard Poster at Outfront Media
Melissa HoughMelissa Hough
Program Manager - Technology and Cyber Security at GSR MarketsProgram Manager - Technology and Cyber Security at GSR Markets