Justin Brown
Store Manager
Victorville,CA
Summary
Versatile employee with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts. Dedicated and responsible retail professional with demonstrated skills in processing payments, restocking shelves, and promoting sale items. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Loss Prevention Specialist
Ross Stores
Victorville, CA
08.2019 - 03.2020
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Completed loss control surveys for underwriting information and evaluation.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Store Manager
Tribe Clothing Collection
Victorville, CA
05.2018 - 08.2019
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Generated repeat business by developing and maintaining strong team of 4 employees devoted to customer service.
Catering Server
Peachy King
Victorville, CA
03.2017 - 05.2018
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
- Prepared and maintained drink stations throughout catering events.
- Delivered catered food and supplies to facility for on-time set-up.
- Provided friendly, courteous service to create memorable moments for guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
Education
High School Diploma -
Cobalt Institute of Math And Science Academy
Victorville, CA 09.2014 - 05.2018
No Degree - Computer Science
University of California, Riverside
Riverside, CA 09.2018 - 07.2019
No Degree - Computer And Information Sciences
Victor Valley College
Victorville, CA 09.2019 - Current
Skills
Loss prevention expertise
Problem analysis and resolution
Fraudulent activities investigations
Responsible
Customer service
Teambuilding
Multitasking abilities
Computer skills
Staff Management
Critical thinking
Budgeting
Timeline
No Degree - Computer And Information Sciences
Victor Valley College
09.2019 - Current
Loss Prevention Specialist
Ross Stores
08.2019 - 03.2020
No Degree - Computer Science
University of California, Riverside
09.2018 - 07.2019
Store Manager
Tribe Clothing Collection
05.2018 - 08.2019
Catering Server
Peachy King
03.2017 - 05.2018
High School Diploma -
Cobalt Institute of Math And Science Academy
09.2014 - 05.2018