Justin Brown
Cleveland,Georgia
Summary
Versatile Senior Manager specializing in servant leadership and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of ideas and information. Pursuing new professional challenges with a growth-oriented company.
Overview
14
14
years of professional experience
Work History
General Manager
Clyde's Table And Tavern
09.2019 - 07.2023
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Increased overall LBW sales from 8% to 15%.
Senior Manager
Outback Steakhouse
12.2017 - 09.2019
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
General Manager
Outback Steakhouse
02.2016 - 12.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Front of House Manager
Outback Steakhouse
02.2014 - 02.2016
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Senior Kitchen Manager
Outback Steakhouse
08.2013 - 02.2014
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed and maintained a strong assistant kitchen manager program.
- Involved with planning and executing regional meetings and implementation across multiple stores.
Kitchen Manager
Outback Steakhouse
08.2011 - 08.2013
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Consistently led region in food cost and target variances.
Line Cook
Outback Steakhouse
01.2010 - 08.2011
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
White County High School
Cleveland, GA05.2001
Skills
- Interpersonal Skills
- Team Oversight
- Supervision and Training
- Data Review
- Process Improvement
- Team Leadership
- Training and Development
- Problem Resolution
Timeline
General Manager
Clyde's Table And Tavern
09.2019 - 07.2023
Senior Manager
Outback Steakhouse
12.2017 - 09.2019
General Manager
Outback Steakhouse
02.2016 - 12.2017
Front of House Manager
Outback Steakhouse
02.2014 - 02.2016
Senior Kitchen Manager
Outback Steakhouse
08.2013 - 02.2014
Kitchen Manager
Outback Steakhouse
08.2011 - 08.2013
Line Cook
Outback Steakhouse
01.2010 - 08.2011
High School Diploma -
White County High School
Similar Profiles
Ashley CroomsAshley Crooms
Line Cook at Clyde's Table And TavernLine Cook at Clyde's Table And Tavern
Emily TetraultEmily Tetrault
Host at Coppersmiths Tavern and TableHost at Coppersmiths Tavern and Table
Dudley Ross WorleyDudley Ross Worley
Host at Feed Table and TavernHost at Feed Table and Tavern
Guy Michaels BS, MNS.Guy Michaels BS, MNS.
Director of Admissions at Eagle Overlook Recovery for AdolescentsDirector of Admissions at Eagle Overlook Recovery for Adolescents
Hope DupreHope Dupre
Lead Server Trainer at Land Shark Bar And GrillLead Server Trainer at Land Shark Bar And Grill