Justin Brown
Midlothian,VA
Summary
Professional Manager seeking opportunities to grow within a well organized, expanding company, with upward momentum.
Overview
19
19
years of professional experience
Work History
District Manager
O'Reilly Auto Parts
10.2019 - Current
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Store Manager
O'Reilly Auto Parts
09.2015 - 10.2019
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Raised property accuracy and accountability by creating new automated tracking method.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
O'Reilly Auto Parts
07.2014 - 09.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Reported issues to higher management with great detail.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Commercial Manager
O'Reilly Auto Parts
06.2013 - 07.2014
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Devised pricing methodologies and industry strategies through economic and business analysis.
- Led cross-functional teams to deliver successful projects on time and within budget constraints, meeting business objectives.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased market share [Number]% by improving responsiveness and timeliness to customer needs.
Store Manager
Autozone
06.2006 - 07.2013
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Raised property accuracy and accountability by creating new automated tracking method.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Reported issues to higher management with great detail.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
Parts Sales Manager
AutoZone
06.2005 - 09.2006
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Education
Associate of Science - Business Management
Blue Ridge Community College
Weyers Cave, VA05.2006
Skills
- Financial Management
- Staff Management
- Budget Management
- Sales Targeting
Timeline
District Manager
O'Reilly Auto Parts
10.2019 - Current
Store Manager
O'Reilly Auto Parts
09.2015 - 10.2019
Store Manager
O'Reilly Auto Parts
07.2014 - 09.2015
Commercial Manager
O'Reilly Auto Parts
06.2013 - 07.2014
Store Manager
Autozone
06.2006 - 07.2013
Parts Sales Manager
AutoZone
06.2005 - 09.2006
Associate of Science - Business Management
Blue Ridge Community College