Justin Brown
Loganville,GA
Summary
Proactive and results-oriented, I excelled as a Sales Associate at Forever 21, enhancing store visual appeal and fostering customer loyalty through exceptional service. Skilled in customer service and problem-solving, I adeptly managed financial transactions and customer issues, contributing to a positive shopping environment. My teamwork approach and efficient time management supported our goal of increasing repeat business.
Overview
1
1
year of professional experience
Work History
Sales Associate
Forever 21
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Apprentice Technician
Mavis Tire
07.2024 - 08.2024
- Improved customer satisfaction by promptly addressing service requests and providing accurate diagnostic information.
- Streamlined repair processes by maintaining detailed records of completed tasks and sharing insights during team meetings.
- Increased efficiency in project execution by preparing necessary tools and materials prior to starting each task.
- Assisted senior technicians with complex repair tasks, leading to efficient and timely completion of projects.
Education
Bachelor Of Science - Mechanical Engineering
Georgia Gwinnett College
Lawrenceville, GASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Forever 21
11.2024 - Current
Apprentice Technician
Mavis Tire
07.2024 - 08.2024
Bachelor Of Science - Mechanical Engineering
Georgia Gwinnett College
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