Summary
Overview
Work History
Education
Skills
Accomplishments
employee o the month at my last three jobs
Languages
Timeline
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Justin Brown

Summary

With a proven track record at IHOP/Kroner Management Group, I excel in culinary operations management and fostering team autonomy. My leadership significantly enhanced customer satisfaction and operational efficiency, showcasing my ability to blend technical proficiency with strong communication skills. Achievements include implementing safety protocols that reduced accidents and developing strategies that improved team performance and customer service.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Proactive and meticulous restaurant manage with over 9 years of experience in hospitality industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

14
14
years of professional experience

Work History

2nd Assistant Manager

IHOP/Kroner Management Group
09.2022 - 01.2024


  • Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
  • Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.
  • Elevated restaurant''s reputation by consistently creating high-quality, innovative dishes and maintaining top-notch presentation standards.
  • Oversaw kitchen equipment maintenance schedules, ensuring reliable performance and longevity of crucial appliances.
  • Streamlined kitchen operations for increased efficiency through effective staff scheduling and proper inventory management.
  • Optimized ingredient usage through meticulous waste tracking procedures, significantly reducing overall food waste levels within the establishment.
  • Collaborated with front-of-house team to ensure seamless service during high-volume periods, resulting in increased customer satisfaction rates.
  • Assisted in successful menu launches by conducting thorough tastings with key stakeholders to gather feedback for final adjustments before rollout.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.


  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.

Advanced Shit Lead

Cracker Barel
03.2020 - 02.2022
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Streamlined operations for increased efficiency through regular process reviews and workflow improvements.
  • .Served as liaison between upper management and frontline staff members to facilitate clear communication of expectations, updates, or policy changes.
  • Optimized inventory management with accurate forecasting, streamlined ordering processes, and efficient stock rotation.
  • Provided comprehensive training to new employees, ensuring their rapid integration into the team''s workflow.
  • Developed strong relationships with vendors for better negotiation on pricing, delivery times, and product quality.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

Head Chef

Ruby Tuesday
06.2018 - 02.2020
  • Placed orders to restock items before supplies ran out.
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Hired, managed, and trained kitchen staff.
  • Created recipes and prepared advanced dishes.
  • Arranged for kitchen equipment maintenance and repair when needed.
  • Led staff meetings to discuss upcoming events, address concerns or challenges, and reinforce company values as well as expectations within the workplace environment.
  • Oversaw kitchen equipment maintenance schedules, ensuring reliable performance and longevity of crucial appliances.
  • Orchestrated catering services for high-profile events, enhancing establishment's reputation for quality and versatility.
  • Reduced food waste and improved sustainability practices with farm-to-table approach and efficient resource management.

Class A CDL Driver

Simbeck,werner,us Express
03.2014 - 04.2018
  • Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
  • Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
  • Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
  • Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.
  • Maintained a clean driving record through adherence to safety regulations and defensive driving techniques.

Forklift Operator

Victualic Sprinkle
08.2012 - 02.2014
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.

Wielders Apprentice

D and W Construction
07.2010 - 06.2012
  • Removed excess slag with arc-cutting, grinding, and using other equipment.
  • Examined structure and texture of parts to detect imperfections.
  • Welded parts using arc, gas-shielded arc, submerged arc, and gas equipment.
  • Interpreted verbal and written instructions from work orders and welding blueprints.
  • Blew out machines, checked welding leads, and wiring and changed filters for preventive maintenance.
  • Calibrated flow and pressure settings to build and maintain flames.
  • Fabricated structural forms, pressure vessels, and boiler components.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Welded various connections with high-quality final results.
  • Bolted, clamped and tack-welded parts to secure components prior to welding.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
  • Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Education

Commercial Dies License - Class A CDL

Allstate Career
Dundalk, MD
11-2011

High School Diploma -

Baltimore Polytechnic Institute
Baltimore, MD
06-2008

Skills

  • Customer Service Excellence
  • Safety Compliance Management
  • Culinary Operations Management
  • Fostering Team Autonomy
  • Employee Onboarding
  • Appointment Management
  • Strong verbal and written communication
  • Financial Cash Handling
  • Understanding Food Safety Standards
  • Catering Management
  • Timely Document Processing
  • Financial Resource Management
  • POS System Management
  • Inventory Management
  • Upselling Proficiency
  • Employee Shift Management
  • Talent Acquisition
  • IT Support Services
  • Metric Evaluation
  • Customer relationship management (CRM)
  • Culinary Techniques
  • Sanitation Compliance in Food Handling
  • Technical Proficiency
  • Consistent Dependability
  • Analytical Problem-Solving

Accomplishments

  • Supervised team of 70 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved max pos proficiency for 100% o employees by completing new system rollout company wide as techinical liaison with accuracy and efficiency.

employee o the month at my last three jobs

i won employee o the month once each at Ruby Tuesdays,Cracker barrel, and Ihop

Languages

Spanish
Professional Working
Italian
Limited Working
Latin
Professional Working
sign
Limited Working

Timeline

2nd Assistant Manager

IHOP/Kroner Management Group
09.2022 - 01.2024

Advanced Shit Lead

Cracker Barel
03.2020 - 02.2022

Head Chef

Ruby Tuesday
06.2018 - 02.2020

Class A CDL Driver

Simbeck,werner,us Express
03.2014 - 04.2018

Forklift Operator

Victualic Sprinkle
08.2012 - 02.2014

Wielders Apprentice

D and W Construction
07.2010 - 06.2012

Commercial Dies License - Class A CDL

Allstate Career

High School Diploma -

Baltimore Polytechnic Institute

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Justin Brown