JUSTIN BROWN
Cedar Falls,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Security personnel
College Square Mall
Cedar Falls, Iowa
07.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Inshop
Jimmy John's Sandwiches
Cedar Falls, IA
01.2024 - 01.2026
- Maintained clean work area by executing duties and efficiently processing orders at register and over phone.
- Most orders would be made online and automatically brought up so I could make the desired order.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cellular Sales Associate
UScellular
Cedar Falls, IA
04.2024 - 07.2024
- Facilitated product upgrades to enhance customer experience.
- Guided customers in choosing products and understanding services.
- Demonstrated mobile devices and features to potential buyers.
- Processed customer transactions using point-of-sale systems.
Night Auditor/Front Desk Clerk
Country Inn and Suites By Radisson
Cedar Falls, IA
04.2024 - 07.2024
- Checked in guests and managed reservations to ensure smooth night operations.
- I also Performed cleaning tasks to maintain a hygienic environment., Executed cooking tasks to deliver quality dining experiences. and Managed laundry operations to ensure cleanliness of linens..
- Within the night I Mopped floors during nightly cleaning to uphold cleanliness. and Wiped down surfaces to maintain cleanliness and hygiene. floor and tables then a Conducted pool tests to monitor chemical balance and safety. working with chemicals to see the PH level etc.
Shipping/Receiving Clerk Library
University of Northern
Cedar Falls, IA
01.2024 - 03.2024
- Handled books and other items into packages for customers to be ready to be pick up or ship out. It was a seasonal temporary position.
- Yet I learned how to set up orders and manage a library.
- Received and inspected incoming shipments for quality and accuracy.
- Recorded inventory data using university warehouse management system.
- Organized storage areas to optimize space and facilitate easy access.
Shipping/Receiving Clerk Library
University of Northern Iowa
Cedar Falls, IA
01.2024 - 03.2024
- Handled books and other items into packages for customers to be ready to be pick up or ship out. It was a seasonal temporary position.
- Yet I learned how to set up orders and manage a library.
- Received and inspected incoming shipments for accuracy and quality.
- Organized inventory and maintained accurate stock records using tracking software.
- Collaborated with departments to resolve discrepancies in received goods.
Online Personal Shopper
Walmart
06.2021 - 07.2023
- Maintained high customer satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Tracked substitutions and communicated changes to customers, ensuring clarity and satisfaction.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Remained calm and composed during high-stress situations and when dealing with difficult or irate people.
- Loaded a wide range of items, from heavy grills and furniture to small TV remotes, into customers' vehicles based on requests.
- Contacted customers to resolve order issues and created lists to repack lost items.
- Provided product information and support to enhance customer experience at supercenter.
Cook/Dishwasher
Rialto Dining Center
Cedar Falls, IA
01.2020 - 12.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Sanitized cutting boards, benches and surfaces between tasks to ensure food safety and prevent cross-contamination.
- Trained new staff in proper food preparation, storage, kitchen equipment use and sanitation practices to enhance team efficiency.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained clean, dry work area to minimize risks of incidents and accidents.
- Paid close attention to instructions from the supervisor to complete tasks on time.
Warehouse Worker
Bossard
Cedar Falls, IA
05.2021 - 03.2022
- Loaded, unloaded and moved material to and from storage and production areas.
- Inspected work areas for cleanliness and removed obstacles, ensuring organized and hazard-free conditions.
- Evaluated supplies and product inventory for quality and quantity, returning unacceptable materials to vendors to maintain standards.
- Facilitated material handling by lifting heavy items consistently.
Front Desk Associate Gym
Dale Howard Family Activity Center
Iowa Falls, IA
03.2019 - 12.2020
- Welcomed customers with friendly greeting, answered questions, and directed to specific offices to enhance their visit experience.
- Kept front desk and lobby clean, clutter-free and orderly to present an attractive atmosphere.
- Addressed customer issues by actively listening and providing solutions to enhance satisfaction.
Education
High School Diploma -
Park centers high
Minneota, MNPaso Robles High School
Paso Robles, CASkills
- Load & unload
- Cash register
- Phone etiquette
- Communication skills
- Food Service
- Food Preparation
- Kitchen experience
- Clerical experience
- Cooking
- Team Contribution
- Delivery driving
- Organized
- Shipping & Receiving
- Medical office experience
- Help desk
- Guest Services
- Microsoft Office
- Restaurant management
- Driving
- Teaching
- Serving
- Merchandising
- English
- Effective multi-tasker
- Hospitality
- Attention to detail
- Computer operation
- Laundry
- Typing
- Sales
- Cleaning
- Senior care
- Delivery driver experience
- Office experience
- Hotel experience
- Restaurant experience
- Meal Preparation
- Weight handling in the workplace
- Management
- IOS
- Windows
- Property management
- Stocking
- Retail sales
- Front desk
- Cash handling
- Heavy lifting
- Organizational skills
- Computer skills
- Bakery
- Leadership
- Supervising experience
- Packaging
- Custodial experience
- Customer service
- Fair Housing regulations
- Call center
- Time management
- Problem solving
- Conflict resolution
- Security
Certification
- Driver's License
- First Aid Certification
- CPR Certification
Languages
English
Personal Information
Bilingual, English
Timeline
Security personnel
College Square Mall
07.2026 - Current
Cellular Sales Associate
UScellular
04.2024 - 07.2024
Night Auditor/Front Desk Clerk
Country Inn and Suites By Radisson
04.2024 - 07.2024
Inshop
Jimmy John's Sandwiches
01.2024 - 01.2026
Shipping/Receiving Clerk Library
University of Northern
01.2024 - 03.2024
Shipping/Receiving Clerk Library
University of Northern Iowa
01.2024 - 03.2024
Online Personal Shopper
Walmart
06.2021 - 07.2023
Warehouse Worker
Bossard
05.2021 - 03.2022
Cook/Dishwasher
Rialto Dining Center
01.2020 - 12.2022
Front Desk Associate Gym
Dale Howard Family Activity Center
03.2019 - 12.2020
High School Diploma -
Park centers high
Paso Robles High School