Summary
Overview
Work History
Education
Skills
Timeline
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Justin Brown-Cockrum

Spotswood,NJ

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Budtender/Inventory

Plantabis
02.2024 - 04.2025
  • Validated identification documents of guests as per age and validity standards.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Restocked supplies and arranged displays.
  • Weighed, prepared and packaged different types of products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Managed high volume of cash with Number% accuracy rate.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Budtender

Ayrwellness
08.2023 - 10.2023
  • Develop and maintain a comprehensive knowledge of different strains of cannabis and their effects
  • Providing exceptional customer service to ensure a positive experience for every customer and to build long-term relationships
  • Provide exceptional customer service and ensure a positive experience for all customers at all times
  • Educate customers about the health benefits and potential risks of using different strains of cannabis
  • Create and maintain an organized and efficient inventory management system to ensure accurate tracking of cannabis products
  • Collaborate with the marketing team to develop creative and effective strategies to attract and retain customers
  • Assist customers in selecting the right strains of cannabis based on their preferences and desired effects

Shift Leader Manager

Blaze Pizza
10.2019 - 03.2021
  • Positioned skilled staff in key areas throughout shift to optimize department productivity
  • Documented receipts, employee hours and inventory movements
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments
  • Managed schedules, accepted time off requests and found coverage for shifts
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization
  • Created fun team building activities to engage staff in up-selling to meet revenue targets
  • Handled customer complaints, questions and inquiries
  • Directed employees through daily routines
  • Increased customer base and market share by promoting product through diverse channels
  • Generated reports to assess performance and adjusted workflows to realign with targets
  • Managed inventory and ordered new products when inventory was running low
  • Counted out cash drawers at end of each shift and logged profits into computer system
  • Trained new employees on company policies, procedures, techniques and customer service standards
  • Answered customer inquiries in regard to nutritional information and menu offerings
  • Cross-trained in every store role to maximize operational knowledge
  • Optimized productivity, streamlined program efficiency and boosted profitability
  • Uphold company standards and compliance requirements for operations and cleanliness

Bar Back Food Runner and Bartender

Dave & Buster's
04.2018 - 10.2019
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash
  • Maintained spotless, well-stocked bar organized and ready for customer demands
  • Maintained detailed inventory of bar supplies and stocked work areas
  • Studied bartenders to learn recipes for different mixed cocktails
  • Monitored patron alcohol consumption to encourage safety
  • Replenished bar glasses, garnishes and condiments
  • Took food and drinks to bar and table customers
  • Recommended food and drinks to patrons based on preference, pairings and special promotions
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff
  • Verified adequate levels of linens and trays and restocked low items
  • Checked identification for each person purchasing alcohol
  • Checked patron identification and monitored guests to control service and limit over-intoxication
  • Backed up cashier staff to process customer orders and payments
  • Offered preferred tables and other special accommodations to VIP customers
  • Created signature beverages to increase revenue and patron loyalty
  • Maintained list of ride services for inebriated customers
  • Greeted guests with friendliness and professionalism
  • Worked in close collaboration with team members to ensure customers received high-quality service
  • Supported serving staff in delivering accurate and well-presented food orders
  • Applied proactive and resourceful nature to create pleasant guest experiences
  • Effectively multitasked within fast-paced environment
  • Executed cash transactions quickly and accurately

Education

High School Diploma - undefined

Old Bridge High School
Matawan, NJ
07.2016

Skills

  • Knowledgeable Shift Manager (Skillful)
  • Money handling (Expert)
  • Overseeing all areas of operations (Skillful)
  • Seasoned Shift Manager (Skillful)
  • Well-organized in planning schedules and workflows (Skillful)
  • Good program management (Experienced)
  • Enforcing best practices (Skillful)
  • Training and mentoring (Skillful)
  • Opening and closing procedures (Skillful)
  • Contract development and management (Experienced)
  • Brand management (Skillful)
  • Capital improvement planning (Experienced)
  • Working collaboratively (Experienced)
  • Data management (Skillful)
  • Active listening (Experienced)
  • Reliable and trustworthy (Experienced)
  • Scheduling (Skillful)
  • Team management (Skillful)
  • Adjustments to scheduling and task prioritization (Skillful)
  • Proactively solving problems (Skillful)
  • Coordinating all warehouse activities (Skillful)
  • Team-building abilities (Skillful)
  • Team development (Skillful)
  • Schedule oversight (Skillful)
  • Lead generation (Experienced)
  • Issue and conflict resolution (Skillful)
  • Systems and automation applications (Skillful)
  • Key accounts and territory management (Beginner)
  • Collaboration (Skillful)
  • Problem resolution (Experienced)
  • Flexible (Skillful)

Timeline

Budtender/Inventory

Plantabis
02.2024 - 04.2025

Budtender

Ayrwellness
08.2023 - 10.2023

Shift Leader Manager

Blaze Pizza
10.2019 - 03.2021

Bar Back Food Runner and Bartender

Dave & Buster's
04.2018 - 10.2019

High School Diploma - undefined

Old Bridge High School

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Justin Brown-Cockrum