Justin Bryant
CNA
Spring,TX
Summary
Empathetic CNA commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations. Sincere Nurse Aide offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. Proactive individual focused on delivering high-quality patient-centered care.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Call Center Agent
Alorica
Humble, Texas
May - 01.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Promoted available products and services to customers during service, account management and order calls.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Helped average of 100 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Responded to customer requests for products, services and company information.
- Automated processes to manage remote network.
Personal Shopper
Walmart
Marrero, LA
06.2018 - 05.2019
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Loaded and unloaded orders at customer's homes or locations.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
- Consulted with customers on food selections and custom order requests.
Education
High School Diploma -
Helen Cox High School
Harvey, LA 08.2010 - 05.2014
Skills
Responding to emergencies
Transporting patients
Supporting personal needs
Companionship and emotional support
Patient-focused care
Patient Management
Documenting behaviors
Recording vital signs
Conducting intakes
Measuring bodily fluids
Observing responses
Adaptable
Efficient and reliable team player
Shared governance
Compassionate
Indirect Patient Care
Compassionate caregiver
Cna Certified
Accomplishments
Provided excellent care as temporary cna at Bayside Nursing Home.
Timeline
Personal Shopper
Walmart
06.2018 - 05.2019
High School Diploma -
Helen Cox High School
08.2010 - 05.2014
Call Center Agent
Alorica
May - 01.2021