Justin Bryant
CNA
Spring,TX
Summary
Empathetic CNA commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations. Sincere Nurse Aide offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. Proactive individual focused on delivering high-quality patient-centered care.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Call Center Agent
Alorica
Humble, Texas
May - 01.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Promoted available products and services to customers during service, account management and order calls.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Helped average of 100 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Responded to customer requests for products, services and company information.
- Automated processes to manage remote network.
Personal Shopper
Walmart
Marrero, LA
06.2018 - 05.2019
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Loaded and unloaded orders at customer's homes or locations.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
- Consulted with customers on food selections and custom order requests.
Education
High School Diploma -
Helen Cox High School
Harvey, LA 08.2010 - 05.2014
Skills
Responding to emergencies
undefinedAccomplishments
Provided excellent care as temporary cna at Bayside Nursing Home.
Timeline
Personal Shopper
Walmart
06.2018 - 05.2019
High School Diploma -
Helen Cox High School
08.2010 - 05.2014
Call Center Agent
Alorica
May - 01.2021
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