Justin Bryant

• Provided enterprise-level hardware and software support for over 2,000 employees in a cloud Microsoft environment, supporting over 3,00 workstations and users both onsite and remote.
• Trained and onboarded new hires within the internal IT support team- including contract, temporary, and full-time staff.
• Spearheaded autopilot configuration and rollout for the deployment of laptops and desktops. Leading to a 15% decrease in downtime from pc failure to replacement.
• Authored, updated, and managed internal knowledge base documentation and standard operating procedures (SOPs) to streamline issue resolution and enable knowledge transfer within the IT team.
• Partnered with the Cybersecurity team to remediate endpoint vulnerabilities, enforce MFA (Multi-Factor Authentication), handle identity access management (IAM) requests, and address incidents involving compromised user credentials or hardware.
• Provided advanced troubleshooting for custom enterprise software and scripts used in validation and verification (V&V), debugging issues related to script logic, environmental dependencies, and compatibility.
• Worked in tandem with Systems Administrators to provision and maintain virtual machines (VMs) using hypervisor platforms such as VMware vSphere or Microsoft Hyper-V, managing OS deployment, patching, and software installations.
• Manage user identities and access using Microsoft Entra ID (Azure Active Directory), including onboarding/offboarding, password resets, MFA setup, and group assignments.
• Administer conditional access policies and security groups in Entra ID to enhance organizational security posture and ensure compliance with IT policies.
• Support endpoint devices (Windows, macOS, iOS), using mdm tools such as IvantiGo, Apple Business Manager, and Addigy.

• Provide deskside and remote technical support to ENERCON employees
• Worked with ITSM on problems, incidents, service requests, assets, changes, and solutions articles
• Configure, deploy, install, and support ENERCON PCs and endpoint systems
• Work within the business assessing new technologies and providing recommendations on use and deployment
• Experience supporting and administering MS Office 365
• Experience supporting engineering or scientific applications
• Experience automating administration with PowerShell scripts or similar
• Experience with security tools such as Sophos, Carbon Black, Mimecast, and Fortinet.
• Demonstrated proficiency in troubleshooting and configuring all Microsoft Office applications.
• Provided basic network hardware installation and configuration assistance
• Troubleshooted hardware, software and PC operating system issues
• Documented problem resolutions using FreshService ticketing system
• Deployed devices to new hires using Microsoft Intune and assisted with pc transfers using the User State Migration Tool.

• Performed upgrades and installed updates.
• Completed troubleshooting and repair when computers had problems.
• Assisted office staff with computer application questions.
• Conducted computer technology training with all new staff.
• Recommended computer products and applications to improve productivity.
• Installed and maintained company's computer system and network.
• Documented problem resolutions in Help Desk application software.
• Troubleshooted and resolved analog communication device problems.
• Documented all work performed in computerized maintenance management system.
• Checked out newly installed equipment to evaluate system performance under actual operation conditions.
• Prioritized, met deadlines and work independently with initiative.
• Troubleshooted hardware, software and PC operating system issues.
• Imaged laptop and tablet computers with Windows 10 Enterprise using SCCM.
• Led compliance initiative to ensure all company electronic assets were compliant with infosec best practices.
• In depth understanding of active directory, terminal, and event viewer.
• Demonstrated proficiency in using all Microsoft Office applications.
• Provided basic network hardware installation and configuration assistance.
• Lead analyst in charge of configuring, deploying, and recover cellular and tablet devices.
• Implemented Microsoft Intune, Apple Business Manager, and JAMF for the preservation, provisioning, and protection of company assets.

Managed and maintained Azure Active Directory for numerous enterprise-level organizations, overseeing user provisioning,

access control, conditional access policy, geo-ip filtration, and security protocols.

· Designed and implemented user authentication and two-factor authorization using Azure AD, ensuring seamless and secure

access to company resources.

JUSTIN BRYANT - page 1 of 3· Collaborated with cross-functional teams to integrate on-premises Active Directory with Azure AD, enabling hybrid identity

management and single sign-on capabilities.

· Provide day-to-day technical support and system administration of Windows OS devices for over 300 clients and 2000+ users.

· Led compliance project tasked with creating and monitoring Office 365 reports to reduce the number of stale users/devices

within organizations, resulting in costs reductions up to

· Communicate with clients and business units daily, listening to needs, solving issues while keeping downtime to a minimum.

· Created documentation for the integration of the OneLogin SSO sign in method as well as Sonicwall VPN SSO login.

· Assisted with monitoring security using SentinelOne, Cisco Meraki, Barracuda, and other security stacks.

· Completed projects involving workstation deployment, batch new hire creation, and led new user workstation training.

· Installed new software, applied patches and updates, performed troubleshooting, granted permissions to applications and

trained users on various software applications.

· Troubleshooting DNS issues using various tools in order to ensure a stable production environment.

· Using RMM tools to effectively support end users remotely with prompt response and efficiency.

· Expert knowledge of Azure Active Directory and Microsoft O365 Suite.

· Troubleshooted server outages, backups, reboots, and replication.

• Documented problem resolutions in Help Desk application software.
• Troubleshooted and resolved analog communication device problems.
• Documented all work performed in computerized maintenance management system.
• Checked out newly installed equipment to evaluate system performance under actual operation conditions.
• Prioritized, met deadlines and work independently with initiative.
• Troubleshooted hardware, software and PC operating system issues.
• Knowledge of Windows OS, macOS, Linux.
• In depth understanding of active directory, terminal, and event viewer.
• Demonstrated proficiency in using all Microsoft Office applications.
• Provided basic network hardware installation and configuration assistance.
• Deployed devices using Microsoft Intune's AutoPilot as well as mobile device management tools such as JAMF, Airwatch, and Apple Business Manager.

• Performed upgrades and installed updates.
• Completed troubleshooting and repair when computers had problems.
• Assisted office staff with computer application questions.
• Conducted computer technology training with all new staff.
• Recommended computer products and applications to improve productivity.
• Installed and maintained nursing team's computer system and basic network for a satellite office.

• Provided technical assistance to customers on inbound telephone tech support calls.
• Used remote access to perform troubleshooting when needed.
• Walked customers through step-by-step process for troubleshooting hardware issues.
• Assisted customers with antivirus program installations and virus removals.
• Used good problem-solving skills for troubleshooting problems.
• Used great customer service skills.