Summary
Overview
Work History
Education
Skills
Timeline
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Justin Bullock

Durham,NC

Summary

Analytical and detail-oriented Systems Analyst with nearly two years of experience at Anthem Blue Cross and Blue Shield, specializing in technical troubleshooting, data integrity, and system optimization. Holds a Master of Science in Information Technology and a B.A. in Criminology, offering a unique multidisciplinary approach that combines advanced technical proficiency with foundational knowledge in behavioral analysis and sociometrics.

Experienced in the end-to-end data lifecycle, from managing Relational Databases (RDBMS) and SQL query development to performing complex Database Normalization. Adept at navigating fast-paced enterprise environments using Jira for project management and SolarWinds for systems monitoring, consistently delivering data-driven solutions to improve operational efficiency and organizational security.

Overview

5
5
years of professional experience

Work History

Systems Analyst

Anthem Blue Cross Blue Shield
Durham NC
04.2023 - 12.2024

Primary Responsibilities

System Optimization & Technical Troubleshooting

  • Diagnosed and resolved complex technical malfunctions using network diagnostics and system logs to ensure maximum uptime and operational stability.
  • Conducted deep-dive performance analysis to identify bottlenecks, optimizing workflows and computer system capabilities within defined service levels.
  • Acted as a primary technical liaison, conferring with stakeholders to define application problems and deliver technical documentation and user training.

Database Performance & Engineering

  • Optimized high-latency SQL queries, stored procedures, and views to improve system response times and reduce server load.
  • Executed performance tuning via indexing strategies and execution plan analysis to increase application efficiency and data retrieval speeds.
  • Monitored database health using SQL-based diagnostic tools and scripts to ensure high availability and minimize downtime for production systems.

Data Integrity & Root Cause Analysis

  • Resolved data-related errors by developing SQL validation scripts to ensure referential integrity and compliance with organizational best practices.
  • Performed data-driven diagnostics by querying complex datasets to identify and remediate root causes of network and system-level issues.
  • Authored SQL fixes to correct record discrepancies, maintaining high data accuracy across critical system logs and databases.

Overnight Stocker

Harris Teeter
Durham, NC
04.2020 - 03.2021

Primary Responsibilities

  • Merchandise Replenishment: Efficiently process, package, and stock products according to "Grocery Standards".
  • Freight Handling: Unload stock from delivery trucks and move merchandise to the appropriate sales floor or storage areas.
  • Inventory Management: Verify incoming shipments against invoices for accuracy and manage salvage items..

Package Handler

FedEx
Durham, NC
02.2020 - 03.2020

Primary Responsibilities

  • Loading & Unloading: Manually move packages of varying sizes and weights from delivery vehicles, trailers, and conveyor systems.
  • Package Handling: Utilize "hand-to-surface" methods to prevent damage and ensure items are placed securely on pallets or belts.
  • Safety Compliance: Adhere to strict safety protocols, report discrepancies to supervisors, and maintain a clean, hazard-free workspace.

Education

Post-Baccalaureate Certificate - Cybersecurity

North Carolina Agricultural And Technical State University
Greensboro, NC
03.2023

Master of Science - Information Technology

North Carolina Agricultural And Technical State University
Greensboro, NC
12.2022

Bachelor of Arts - Criminology

University of North Carolina At Wilmington
Wilmington, NC
12.2021

Skills

  • Analytics & Modeling: Python (Pandas, NumPy, Matplotlib), R/RStudio (Tidyverse, ggplot2, Shiny), IBM SPSS, PHStat
  • Database Engineering: SQL (MySQL, MS SQL Server, PostgreSQL), RDBMS, Database Normalization (1NF–3NF), ERD Diagramming, phpMyAdmin
  • Data Visualization: Tableau (Interactive Dashboards), Jupyter Notebooks, Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, Macros)
  • Systems & Project Mgmt: SolarWinds (Network Monitoring), Jira (Agile/Sprint Planning), Microsoft Project, Office 365 Suite

Timeline

Systems Analyst

Anthem Blue Cross Blue Shield
04.2023 - 12.2024

Overnight Stocker

Harris Teeter
04.2020 - 03.2021

Package Handler

FedEx
02.2020 - 03.2020

Post-Baccalaureate Certificate - Cybersecurity

North Carolina Agricultural And Technical State University

Master of Science - Information Technology

North Carolina Agricultural And Technical State University

Bachelor of Arts - Criminology

University of North Carolina At Wilmington
Justin Bullock