Arlen Bunch
Oliver Springs,TN
Summary
Energetic and loyal with a strong work ethic and over 10 years of customer service experience. Adaptable and reliable, and able to excel in a fast paced environment while multi-tasking many priorities at a time.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Lube Technician
Fox Toyota
10.2024 - Current
- Reduced vehicle downtime for clients by quickly diagnosing and repairing mechanical issues.
- Ensured accurate recordkeeping of completed jobs, aiding in effective communication between service advisors and customers.
- Maintained certifications through regular training sessions, staying current on industry advancements and best practices.
- Assisted in inventory management tasks such as ordering parts and supplies or organizing storage areas for easier access during repairs.
- Increased shop productivity by maintaining a clean and organized workspace, ensuring tools and equipment were readily available.
- Demonstrated adaptability through working on various makes and models of vehicles, broadening knowledge base and skillset development over time.
- Efficiently performed fluid exchanges and flushes, maintaining proper levels of coolant, transmission fluid, and power steering fluid in vehicles.
- Supported business growth by consistently receiving positive feedback from clients, leading to increased referrals and repeat business.
- Utilized problem-solving skills to address unique vehicle issues, tailoring solutions based on individual client needs.
- Promoted safe work environment by adhering to industry safety standards and company protocols.
- Proactively identified potential mechanical problems during routine oil changes, preventing costly future repairs for clients.
- Maximized efficiency with timely completion of scheduled maintenance appointments, minimizing disruption to customers'' daily routines.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Greeted customers and answered questions about oil changes and other services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Worked alone or in team-based systems to complete up to Number oil changes each day.
- Cleaned automotive service bays and removed debris and Type to promote organized work environment.
Grocery Team Leader
Publix
09.2023 - Current
- As grocery team leader I oversee the grocery department including dairy and frozen I’m responsible for breaking down truck and getting it ready for the morning crew I’m also responsible for in stock conditions as in ad items making sure there stocked on the shelf and ready for the customers. Another role is the development of our associates who want to further their career within the company.
Grocery Replenishment Specialist
Publix
08.2019 - Current
- Assumed complete responsibility for the management of the dairy department
- Duties included a strong focus on customer service and building relationships with customer base, maintaining perishable inventory through product rotation and overseeing weekly orders, reducing loss and driving sales while keeping the department organized and clean.
Assistant Store Manager
Food City
09.2014 - 08.2019
- Assisted the Store Manager with overseeing all store level business operations
- Ensured compliance with all company policies and state and federal laws including safety and sanitation
- Motivated an entire store team to drive for results in sales and customer service
- Assisted with sales forecasting, labor budgeting, and schedule writing
- Responsible for interviewing, hiring and team member development.
Dairy Manager
Food City
07.2012 - 09.2014
Night Stock Manager
Food City
03.2010 - 07.2012
Education
Campbell County Comprehensive High School
Jacksboro, TN01.2009
Skills
- Leadership experience
- Customer service
- Ability to work well in a fast-paced environment
- Effective time management
- Strategic thinking and problem solving
- Excellent attendance record
- Strong communication skills
- Team building
- Automotive experience
Certification
I have multiple certifications through Toyota mainly basic maintenance on vehicles.
Timeline
Certified Lube Technician
Fox Toyota
10.2024 - Current
Grocery Team Leader
Publix
09.2023 - Current
Grocery Replenishment Specialist
Publix
08.2019 - Current
Assistant Store Manager
Food City
09.2014 - 08.2019
Dairy Manager
Food City
07.2012 - 09.2014
Night Stock Manager
Food City
03.2010 - 07.2012
Campbell County Comprehensive High School
Similar Profiles
Tanner HarrisTanner Harris
Automotive Lube Technician at Fox ToyotaAutomotive Lube Technician at Fox Toyota
Tristin WellsTristin Wells
Sales Associate at Fox ToyotaSales Associate at Fox Toyota
Edward PowersEdward Powers
Line Technician at Fox Toyota Of El PasoLine Technician at Fox Toyota Of El Paso
Raygen ShepherdRaygen Shepherd
Diesel Technician at Hubbard TruckingDiesel Technician at Hubbard Trucking
Thomas LuethkeThomas Luethke
EquipmentTechnician at City of Oak RidgeEquipmentTechnician at City of Oak Ridge