Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justin Burke

Sneedville,Tennessee

Summary

Driven HVAC Sales and Service Manager/Estimator at McDonald Heating & Air LLC., I leveraged customer service excellence and sales proficiency to significantly enhance client satisfaction and drive revenue growth. With expertise in HVAC system troubleshooting and a knack for fostering strong client relationships, I consistently exceeded sales targets, demonstrating exceptional problem-solving and decision-making skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

HVAC Sales and Service Manager/Estimator

McDonald Heating & Air LLC.
04.2023 - Current


  • Increase sales revenue by implementing innovative strategies and fostering strong relationships with clients.
  • Streamline internal processes for increased efficiency, improving overall team performance and productivity.
  • Maximize profitability by analyzing sales trends and adjusting pricing strategies accordingly.
  • Resolve customer complaints while prioritizing customer satisfaction and loyalty.
  • Train and regularly mentor technicians on performance-oriented strategies and customer service techniques.
  • Supervise employees and assess performances to dete
  • Collaborate with upper management to improve customer service processes and support structures company-wide.
  • Research and correct customer concerns to promote company loyalty.
  • Assist with pricing questions, inventory availability and changes to existing order and shipping information.
  • Create and review invoices to confirm accuracy.
  • Compile and analyze data to determine approaches to improve sales and performance.
  • Achieve sales goals and service targets by cultivating and securing new customer relationships.
  • Resolve problems with high-profile customers to maintain relationships and increase return customer base.
  • Use specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Gather cost and material data for accurate and up-to-date information on material and labor costs.
  • Participate in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
  • Prepared material orders to complete projects on time and within budget.
  • Present comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
  • Assist in securing high-value contracts by preparing competitive yet profitable bid packages tailored to client needs.
  • Review project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Conduct thorough site visits to gather essential information for precise estimates, minimizing potential change orders during construction phases.
  • Review completed projects'' actual costs compared against estimates as part of a continuous improvement process, refining future estimates based on lessons learned.
  • Contribute to company success by consistently meeting or exceeding target profit margins on awarded projects.
  • Analyze buildings to prepare estimates for installing HVAC systems.
  • Contribute to winning several high-value contracts by presenting compelling and competitive estimates to potential clients.
  • Improve client satisfaction with detailed and transparent cost breakdowns, establishing trust and facilitating smoother project negotiations.
  • Develop and maintain strong relationships with vendors and suppliers, ensuring timely delivery of materials and services.
  • Gather data on materials, labor and equipment costs to determine total costs of projects.
  • Collaborate with project managers and contractors to obtain necessary information for preparing cost estimates.

HVAC Lead Service Technician

McDonald Heating & Air LLC.
05.2021 - 04.2023
  • Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
  • Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Troubleshot complex technical issues to identify root causes and implement effective solutions.
  • Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
  • Optimized inventory management processes, accurately tracking parts usage and replenishing stock as needed for seamless operations.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.

HVAC Service Technician

McDonald Heating & Air LLC.
11.2020 - 05.2021
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Improved customer satisfaction by providing timely and efficient HVAC repair services.
  • Educated customers on best practices for maintaining their HVAC systems, promoting long-lasting functionality.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC issues.
  • Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
  • Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
  • Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
  • Contributed to a high standard of workmanship by following company guidelines and adhering to local codes during installations and service calls.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Repaired and replaced motors, bearings and belts.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Used technical skills, tools, and techniques like soldering to repair parts.

HVAC Installer

McDonald Heating & Air LLC.
02.2020 - 11.2020
  • Assembled air ducts and pipes to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Installed bypass dampers, low voltage wiring, split systems, and package units in commercial or residential buildings.
  • Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
  • Installed components to improve HVAC system performance.
  • Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
  • Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation or repair.

HVAC Helper

Montgomery Heating & Air
06.2018 - 02.2020
  • Assisted in the installation of new heating, ventilation, and air conditioning systems for enhanced energy savings.
  • Maximized job site efficiency with proper preparation of materials needed for each assignment according to specifications provided by senior technicians or project managers.
  • Contributed to successful project completion by effectively following instructions from lead technicians or supervisors.
  • Boosted overall team performance by contributing valuable input during problem-solving sessions focused on challenging HVAC-related issues.
  • Installed new equipment in multiple customer locations.
  • Followed safety protocols on job sites.
  • Disassembled broken, defective, and worn out equipment to aid with repairs.
  • Troubleshot various types of equipment during installation and processes.
  • Trained customers on how to use, configure and maintain installed equipment.

Education

High School Diploma -

Hancock County High School
Sneedville, TN
05.2013

Skills

  • Sales operations
  • Customer Service
  • Problem-Solving
  • Excellent time management skills
  • Decision-Making
  • Training and mentoring
  • Sales proficiency
  • Control Wiring
  • Sales Proposals
  • Brazing Techniques
  • HVAC System Troubleshooting

Certification

  • OSHA Certified
  • EPA Universal Certified
  • NATE Certified HVAC Professional-5
  • Class A CDL
  • Carrier Infinity Training

Timeline

HVAC Sales and Service Manager/Estimator

McDonald Heating & Air LLC.
04.2023 - Current

HVAC Lead Service Technician

McDonald Heating & Air LLC.
05.2021 - 04.2023

HVAC Service Technician

McDonald Heating & Air LLC.
11.2020 - 05.2021

HVAC Installer

McDonald Heating & Air LLC.
02.2020 - 11.2020

HVAC Helper

Montgomery Heating & Air
06.2018 - 02.2020

High School Diploma -

Hancock County High School

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Justin Burke