Summary
Overview
Work History
Education
Skills
Timeline
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Justin Burnette

Manchester,KY

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

9
9
years of professional experience

Work History

Trainer

QUALFON
07.2023 - Current
  • Coordinate and conduct classes that consist of 25 or more trainees and hold individual training sessions based on staff and organizational learning needs.
  • Mentor new hires, resulting in stronger staff development and increased productivity.
  • Provide one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coach employees on best practices, providing constructive feedback to support their professional growth.
  • Monitor and report trainee progress, introducing new learning tools to address individual needs.
  • Work with leadership to assess existing courses and develop programs to fill gaps.
  • Routinely evaluate business training needs and adjust staff development and educational programs.

SME TRAINER

QUALFON
12.2022 - Current
  • I facilitate training for new hires during ramp-up season for Delta Dental of Georgia.
  • Ensured trainees are prepared to be full-time employees by identifying their needs regarding the training material to ensure their success.
  • If a trainee needs extra help I monitor their performance during training and provide coaching on areas they could improve in.
  • Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.

CUSTOMER SERVICE REPRESENTATIVE

QUALFON
05.2022 - 12.2022
  • Answer incoming calls and provide callers with dental information regarding patients for providers, members, and businesses.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

GENERAL CLERK II

SERCO
11.2018 - 05.2022
  • Analyzed documents to locate errors.
  • Contacted consumers to inform them of errors in their documentation and informed them on how to correct them.
  • Documented summaries of the telephone calls into our database after calls were complete.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.

DIRECT SUPPORT PROFESSIONAL

INDEPENDENT OPPORTUNITIES
02.2016 - 04.2018
  • Provided assisted living to Patients.
  • Administered medication as directed by a physician.
  • Maintained a clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

CUSTOMER SERVICE REPRESENTATIVE

SENTURE
07.2015 - 02.2016
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

HIGH SCHOOL DIPLOMA -

CLAY COUNTY HIGH SCHOOL
06.2015

Skills

  • Customer Service
  • Subject matter expertise
  • Planning and coordination
  • Computer proficiency
  • Communication
  • Decision making
  • Time management
  • New Hire Training

Timeline

Trainer

QUALFON
07.2023 - Current

SME TRAINER

QUALFON
12.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

QUALFON
05.2022 - 12.2022

GENERAL CLERK II

SERCO
11.2018 - 05.2022

DIRECT SUPPORT PROFESSIONAL

INDEPENDENT OPPORTUNITIES
02.2016 - 04.2018

CUSTOMER SERVICE REPRESENTATIVE

SENTURE
07.2015 - 02.2016

HIGH SCHOOL DIPLOMA -

CLAY COUNTY HIGH SCHOOL

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Justin Burnette