Justin Burton

Atlassian Jira and Confluence Administration

• Scheduled and performed Confluence and Jira upgrades to maintain system stability, security standards and protocols, and ensure enhancements are available to improve end user experience.
• Manage all licenses, user permissions, project roles, and costs associated with development and management of Jira and Confluence.
• Research and evaluate third-party applications for Jira and Confluence to foster workspace customization and supplement workflows.
• Oversee development, upkeep, and administration of Jira projects, workspaces, as well as Confluence spaces.
• Utilize Agile methodology, SCRUM, Kanban boards, and custom JQL queries to provide proactive project management tracking.

AdaptiveWork Administration

• Coordinated with departments across the company to strategize, develop, and implement workflows using AdaptiveWork to establish standardized processes for project management, product ownership, and client operations.
• Develop and optimize custom configurations and automations to improve departmental efficiency and facilitate seamless departmental onboarding.
• Responsible for maintaining user provisions, profiles, licenses, and all associated costs of system and third party tools.
• Implemented integrations between AdaptiveWork, Jira, SalesForce, and Active Directory to synchronize work efforts and automating user onboarding.
• Engaged with Planview to remain up to date on crucial and beneficial new features to drive continuous improvement and workflow management.

• Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
• Trained and supported end-users with software, hardware and network standards and use processes.
• Performed tests of functionality, security and performance of different workstations and devices.
• Updated and created knowledge base articles to help inform teammates of new issues, and to train new Help Desk team members.
• Used ticketing systems to manage and process support actions and requests.
• Provided onboarding support for new users company wide.
• Organized and executed multiple hardware life cycle and provisioning projects.
• Working knowledge of Jira, Confluence, and AdaptiveWork.

• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Made recommendations regarding information technology infrastructure overhauls.
• Prepared variety of different written communications, reports and documents to ensure smooth operations.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware, devices, and software to set up work stations for employees.
• Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.

• Conducted repairs on laptop and desktop equipment, typically returning machines and tools to functionality within 1-2 days.
• Worked with onsite / in-home customers to determine needs and install equipment.
• Reviewed technical documentation to perform accurate repairs on diverse equipment.
• Completed Apple's AASP Certification Program.