Compassionate healthcare professional specializing in direct patient care and chronic disease management. Recognized for strong clinical judgment and goal-setting abilities, driving successful care plans that improve patient outcomes and satisfaction across multidisciplinary teams.
Overview
26
26
years of professional experience
Work History
Registered Nurse Case Manager
James H. Quillen VA Medical Center
Johnson City, TN
09.2022 - Current
Coordinated patient care plans to enhance treatment outcomes across multidisciplinary teams.
Monitored and assessed patient progress, adjusting care strategies as necessary for optimal results.
Educated patients and families on disease management, fostering adherence to care plans and improving health literacy.
Collaborated with healthcare providers to streamline communication, ensuring timely interventions and support services.
Led quality improvement initiatives to enhance patient satisfaction and operational efficiency within the nursing department.
Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
Coordinated care plans for diverse patient populations to optimize health outcomes.
Conducted comprehensive assessments to identify patient needs and develop tailored interventions.
Registered Nurse Case Manager
James H. Quillen VA Medical Center
Johnson City, TN
01.2021 - 09.2022
Managed complex case files using electronic health record systems, maintaining accurate documentation for continuity of care.
Mentored junior staff in case management processes, promoting best practices and professional development among team members.
Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
Registered Nurse, Emergency Department
James H. Quillen VA Medical Center
Johnson City, TN
01.2017 - 01.2021
Administered emergency care to patients in critical condition, utilizing advanced life support techniques.
Collaborated with multidisciplinary teams to develop and implement patient-centered treatment plans.
Conducted thorough assessments of patient conditions, prioritizing interventions based on severity.
Mentored junior nurses, fostering professional development and adherence to best practices in care delivery.
Responded rapidly to medical emergencies, coordinating resources effectively under high-pressure situations.
Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
Enhanced patient satisfaction by delivering compassionate, culturally sensitive care tailored to individual needs and preferences.
Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
Upheld professional nursing standards and ethical principles when advocating for patients'' rights, respecting their autonomy, and maintaining confidentiality at all times.
Provided valuable support to families during critical situations by offering emotional support, answering questions, and assisting with decision-making processes related to their loved one''s care.
Reduced stress and anxiety for patients and families by offering compassionate care and support.
Registered Nurse, Emergency Department-Trauma Team
Holston Valley Medical Center
Kingsport, TN
01.2012 - 12.2016
Administered medications and monitored patient vital signs to ensure optimal health outcomes.
Collaborated with interdisciplinary teams to develop and implement patient care plans.
Educated patients and families on health management and discharge instructions for better recovery.
Mentored junior nurses, enhancing their clinical skills and promoting best practices in patient care.
Led emergency response efforts, coordinating care during critical situations to ensure rapid intervention.
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
Certified Pharmacy Technician
Kroger Pharmacy
Memphis, TN
11.1999 - 08.2011
Processed and dispensed medications accurately to ensure patient safety.
Assisted pharmacists in managing inventory levels and reducing medication shortages.
Trained new pharmacy technicians on procedures and compliance standards.
Implemented workflow improvements to enhance prescription processing efficiency.
Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Education
Bachelor of Science - Nursing
East Tennessee State University
Johnson City, TN
12-2012
Skills
Direct patient care
Goal setting
Emotional intelligence
EMR / EHR
Mental health support
Patient counseling
Patient advocacy
Chronic disease management
Compassionate and caring
Strong clinical judgment
Timeline
Registered Nurse Case Manager
James H. Quillen VA Medical Center
09.2022 - Current
Registered Nurse Case Manager
James H. Quillen VA Medical Center
01.2021 - 09.2022
Registered Nurse, Emergency Department
James H. Quillen VA Medical Center
01.2017 - 01.2021
Registered Nurse, Emergency Department-Trauma Team
Holston Valley Medical Center
01.2012 - 12.2016
Certified Pharmacy Technician
Kroger Pharmacy
11.1999 - 08.2011
Bachelor of Science - Nursing
East Tennessee State University
Appalachian Trail Thru Hike
2010 Appalachian Trail thru hike completed in 2010. 2,179.2 miles from Georgia to Maine.