Justin Caltrider
Summary
Leader of cross-functional teams driving strategic initiatives for organizational transformation and operational excellence. Proven track record of delivering over $30M in enterprise-wide projects, enhancing PMO operations, and executing across diverse sectors including healthcare and technology. Expert in reviving high-risk programs, ensuring on-time and in-scope delivery, and aligning strategy with execution through KPI-driven insights. Proficient in Agile and Waterfall methodologies, with a focus on stakeholder alignment and continuous improvement.
Overview
17
17
years of professional experience
Work History
Sr. Director, Project Management / Program Management
Verisk
03.2025 - Current
- Reporting directly to the President of Anti-Fraud Vertical leadership and serving as a strategic advisor to C-suite and business unit heads
- Lead the Project / Program Management function aligning enterprise programs to business transformation priorities and executing large-scale implementation strategies across Product, Sales, Finance and Operations
- Oversee the program lifecycle of complex portfolios that support go-to-market enablement, operational scalability, and organizational readiness
- Led Project Care Team to a $3.2M annual savings of a C-Suite Reorganization Project for Client Facing Teams
- Spearheaded the project to create the first Pricing Tool for Sales and Finance with an estimated $708K annual savings
- Directed project team to redesign our RFP, SOC, and Security Questionnaire process - Improving response times by 75%
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
Director of Analytics
Verisk
05.2022 - 03.2025
- Founded shared services organization, achieving 85% reduction in service times and $983K in annual savings.
- Directed development of first C-Suite dashboards, reducing data delivery time from hours to seconds.
- Implemented advanced analytics tools to enhance data-driven decision-making processes.
- Developed custom predictive models to support strategic initiatives and improve effectiveness.
- Created Project Spotlight platform, generating over $6M in annual revenue through client ad-hoc reporting.
- Translated complex data findings into concise visualizations for non-technical stakeholders.
- Assessed client needs to support sales process by crafting and presenting tailored proposals.
- Led team of project managers and data analysts to define strategies for enhancing data analytics delivery.
Director of Product Innovation - Program Management
Verisk
10.2018 - 05.2022
- Directed division's agile and waterfall project team of 14 members while managing over 40 projects simultaneously.
- Launched integrated Salesforce and Product Dashboard, reducing data delivery time by 75%.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Developed high-performing teams through mentorship, guidance, and professional growth opportunities.
- Enhanced team collaboration via regular communication, goal setting, and performance evaluations.
- Established culture of continuous improvement by empowering employees to share ideas.
- Cultivated positive work environment, increasing employee engagement and retention rates.
- Boosted overall team morale through targeted initiatives and recognition programs.
Consultant, Special Investigations Unit (SIU)
Nationwide
02.2017 - 12.2018
- Reporting the SIU VP
- Delivered enterprise program management with key projects focused on reducing fraud in claims across auto, property and casualty claims
- Partnered with Verisk in delivering Nationwide's first enterprise fraud tool
- The project delivered an estimated $14M in savings annually to Nationwide
- Working in an Agile development environment drove enterprise projects for the Special Investigations Unit
- Mentored team members related to executive interactions and summary documentation
- Created a new data repository for Special Investigations
- Implemented Nationwide's first use of project tracking tools
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Manager of Project Management
Ohio Health
07.2015 - 02.2017
- Assumed dual reporting role to Senior Vice President and Chief Medical Officer, leading strategic IT, Facilities, and Operations initiatives.
- Orchestrated planning, implementation, quality control, audit, and validation processes for projects.
- Delivered organizational strategy and established cost control measures for enhanced efficiency.
- Developed and coached four project managers to elevate team performance.
- Collaborated across the enterprise to facilitate large-scale openings of WorkHealth and Onsite Clinics.
- Led waterfall project team in launching new WorkHealth clinics with $1.3M capital and $753K operating budgets.
- Improved access to healthcare services for over 200,000 individuals in Central Ohio market.
- Managed agile project team for implementation of online scheduling tool with mobile app functionality.
- Built strong relationships with clients through consistent communication and delivering high-quality results that exceeded expectations.
Manager, Central Cash
Omnicare, a CVS Health Company
07.2014 - 07.2015
- Achieved 30% productivity increase through strategic process improvements.
- Saved $400,000 annually by implementing KPI baselines to identify issues and reduce staff.
- Led project team to establish paperless work environment, resulting in $220,000 annual savings.
- Monitored customer account activity to analyze payment performance, trends, and discount recognition.
- Acted as senior on-site leader for all software and technology installations at OCR Nursing Home Facility and Private Central Cash processing function.
- Drove results for OCR Nursing Home Facility and Private Central Cash processing operations.
Project/Program Manager, Vice President
Citi
11.2007 - 07.2014
- Directed up to thirty concurrent projects through planning, execution, quality control, and cost management.
- Led development of multi-site project testing team to enhance operational effectiveness.
- Ensured strategic alignment among all business units within operational environments.
- Maintained compliance with applicable regulations throughout project lifecycle.
- Contributed to OneCiti Standardization initiative, generating $28M in annual savings.
- Executed transition of approximately 250K Canadian payments to site, resulting in $2M annual savings.
- Liaised with vendors for HFTB to facilitate project success.
- Guaranteed adherence to all ADA compliance standards for statement delivery.
- Led diverse teams of professionals, overseeing their work efforts and providing guidance to ensure successful completion of assigned tasks.
- Provided mentorship and coaching to junior team members, fostering professional development opportunities within the organization.
Education
Bachelor of Arts (BA) -
The Ohio State University
Columbus, OHMaster's in Public Administration (MPA) - undefined
Franklin University
Columbus, OHPhD Candidate - Global Leadership and Change
Tiffin University
Tiffin, OH01.2027
Skills
- Strategic planning and business management
- Project and program management
- Budget and financial oversight
- People and collaborative leadership
- Charismatic leadership and negotiation skills
- Issues resolution and performance metrics
- Relationship building
- Problem-solving
Accomplishments
- Established shared data services organization and decreased delivery service times by 50% - saving $500k annually.
- Commissioned first enterprise pricing tool – reducing over/under pricing risks reducing service delivery times by 85%.
- Achieved a 30% productivity increase through process improvements, creating a $110k annual savings, Omnicare
- Collaborated on Citi's “OneCiti Standardization,” saving $28M for the enterprise.
- Led Project Care Team to a $3.2M annual savings of a C-Suite Reorganization Project for Client Facing Teams
Additional Experience
- Operations Director/Vice President, Citizens Property Insurance, Jacksonville, FL
- Operations Director/Vice President, Bank of America, Jacksonville, FL
Affiliations
- Knights of Columbus
- Marysville High School - Public Address Announcer
Timeline
Sr. Director, Project Management / Program Management
Verisk
03.2025 - Current
Director of Analytics
Verisk
05.2022 - 03.2025
Director of Product Innovation - Program Management
Verisk
10.2018 - 05.2022
Consultant, Special Investigations Unit (SIU)
Nationwide
02.2017 - 12.2018
Manager of Project Management
Ohio Health
07.2015 - 02.2017
Manager, Central Cash
Omnicare, a CVS Health Company
07.2014 - 07.2015
Project/Program Manager, Vice President
Citi
11.2007 - 07.2014
Master's in Public Administration (MPA) - undefined
Franklin University
PhD Candidate - Global Leadership and Change
Tiffin University
Bachelor of Arts (BA) -
The Ohio State University
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