Justin Camacho

• Assisted in preventative maintenance schedules, verifying equipment safety and function.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Analyzed and identified equipment failure root causes and initiated correction actions.
• Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
• Provided guidance to management regarding project bids for onsite improvements.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Greet visitors or callers and handle their inquiries or direct them to the product or part they have requested.
• Opening and closing of the store efficiently and effectively.
• Strong inventory processes and management.
• Resolve customer complaints regarding sales and service.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Demonstrate equipment to customers and explain functioning of equipment.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Provided and elevated customer experience to generate a loyal clientele.
• Routinely answered customer questions regarding merchandise and pricing.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Developed reputation as an efficient service provider with high levels of accuracy

• Performed store open and close procedures as part of shift responsibilities.
• Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
• Priced and resold items that remained unclaimed by owners.
• Received and processed payments for loan values and item purchased, recording transactions in [Type] system.
• Estimated value and gave appraisals of merchandise for prospective clients.

• Followed safety precautions to avoid personal injury and provide safe work environment.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.