Justin Carr

Lead the organization-wide Duo MFA implementation, including Windows logon, passwordless rollout, and staff training.

Support a hybrid Active Directory and Entra ID environment and manage Microsoft 365 identities, mailboxes, and access.

Design and deliver security awareness and phishing simulation training to improve staff response and reduce security risk.

Assist with migration of legacy on-premises servers and services into Microsoft 365 to reduce technical debt and simplify management.

Work with cross-functional teams to improve identity management, secure remote access, and align IT with compliance requirements.

Create and maintain clear documentation for IT processes to support onboarding and reduce training time.

Assist in planning and executing IT infrastructure projects under tight timelines.

Monitor system performance and respond to issues to maintain high uptime for users.

Provide troubleshooting and root cause analysis for end user problems and recurring incidents.

Configure hardware, devices, and software to deploy workstations to new and existing staff.

Respond to support requests and walk users through troubleshooting steps in person and remotely.

Enforce IT security policies, educate users on safe practices, and monitor for suspicious activity.

Improve security posture by applying patches and addressing identified vulnerabilities.

Common tools and skills: Microsoft 365 management, Active Directory, hardware repair, network security, Windows desktop support, data migration, asset management and disposal, workflow troubleshooting.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Used ticketing system to manage and process support actions and requests.