Justin Carr

-Developed comprehensive documentation for IT processes, aiding in employee onboarding and training efforts.
-Assisted in the planning and execution of major IT projects, ensuring successful completion within time constraints.
-Maintained high uptime rates for clients by diligently monitoring system performance and troubleshooting issues.
-Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.

• Configured hardware, devices, and software to set up work stations for employees.
• Respond to support requests from end-users and walk individuals through basic troubleshooting tasks.
• Perform tests of functionality, security, and performance of different workstations and devices.
• Provide Tier 1 IT support to non-technical internal users through desk side support services.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Used ticketing system to manage and process support actions and requests.

• Managed inventory control, cash control, and store opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Approved regular payroll submissions for employees.

• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Managed high levels of call flow and responded to ISP-related technical support needs.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Documented support interactions for future reference.