I started out as a delivery driver, which was the bottom level skill set position worked my way into the inside staff, and then became the manager with goals of owning the pizzeria one day. I worked there for 10 years most of them being the right hand man to the owners and running the business for them.. I was very dedicated., determined, honest and dependable. So in return, they gave me the opportunity to buy the business one day.. I bought the business and owned it for 17 years doing everything myself. I did the hiring and firing., scheduling, inventory, Billing, Fixing all equipment, And handling all situations that comes with owning your own business. After 27 years of work at the same place in the same business and paying off the very large debt that occurred from buying the business and building my own home in the process I decided it was time to move on, so I sold the business and decided to get an RV and cruise the US, for a year which was always a lifelong goal of mine. I was supposed to go in the business with a friend of mine in Colorado. That was the next goal, but unfortunately things didn’t work out the way I wanted them to so I came back home. I feel refreshed and exploring the US was very eye-opening for me in many ways and now I’m ready and excited to start the next chapter in my life.
Hi, I’m
Justin Carr
Adams Center,NY
Summary
Overview
17
years of professional experience
Work History
Ramsey’s PizzeriaI Inc.
Owner
12.2004 - 02.2022
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Generated revenues yearly and effectively capitalized on industry growth.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Established foundational processes for business operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Raised property accuracy and accountability by creating new automated tracking method.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Improved team productivity by introducing innovative project management tools and techniques.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Expanded business into new markets, cond
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
South JeffersonAdams, NY
Diploma
06.1998
University Overview
Skills
- Small business operations
- Customer relations
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business development
- Business administration
- Business marketing
- Consulting
- Negotiation
- Sales leadership
- Employee development
- Financial planning
- Sales management
- Cost reduction
- Budget development
- Regulatory compliance
- Talent development
- Labor relations
- Quality management systems
- Capital pursuit
- Sales strategy development
- Crisis management
- Service quality assurance
- Competitive analysis
- Market trend awareness
- Contract negotiation expertise
- Profit and loss analysis
- Growth strategy implementation
- Hiring and staffing
- Life cycle project management
- Design coordination
- Marketing tactics
- Cash flow optimization
- Profit and loss
- Social media control
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Effective leader
- Scheduling
- Quality assurance
- Inventory control
- Inventory management
- Business leadership
- Inventory tracking and management
- Purchasing and planning
- Schedule management
- Records organization and management
- Customer retention
- Employee relations
- Employee scheduling
- Budget control
- Staff training/development
- Delegating work
- Performance improvement
- Employee motivation
- Hiring and onboarding
- Sales strategies
- Operations oversight
Timeline
Owner
Ramsey’s PizzeriaI Inc.
12.2004 - 02.2022
South Jefferson
Diploma