Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justin Carr

Summary

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Retail Sales Consultant

Optimum
12.2024 - Current
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
  • Increased average transaction value through strategic cross-selling of complementary products.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Developed strong rapport with customers and created positive impression of business.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Systems Analyst 2

Starbucks Corporation(Tek Systems/Insight Global)
03.2022 - 10.2024
  • Assist in new and existing store hardware and software upgrades on a daily rolling schedule
  • Analyze trends of issues affecting store operations through the Starbucks infrastructure
  • Work with various vendors for hardware upgrades, and ensure all software works correctly, and in a timely manner
  • Escalate issues to various teams to have continuity within the organization, with minimal downtime to operations.

Level 2 Site Support

Toyota Motors North America (Cognizant Technology)
06.2021 - 02.2022
  • Support for day to day operation of desktop and laptops in 2000 employee operation
  • Work daily on upgrade tasks, and critical incidents, as escalated via helpdesk
  • Work primarily from Service Now based ticketing system for daily workload, and to ensure all SLAs are met
  • Work with vendors for various projects, and system repairs of peripherals such as cloud based printers

L3 support emerging technologies

ATT retail support (Insight Global staffing)
09.2020 - 06.2021
  • Support of AT&T retail technology development, operation, and computer repair in the southern/central West Virginia region
  • This includes network equipment, Access point support, as well as digital advertising
  • Support of a 700-person call center for equipment upgrades, and elevated technical issues.

Computer equipment technician

Schmidt Family Restaurant Group
03.2020 - 09.2020
  • Responsible for 15 Wendy’s franchise locations day to day operation maintenance of computer equipment, POS equipment, network/local server maintenance and wireless connectivity.

Sr. Desktop Analyst

Casci
10.2012 - 03.2020
  • Handle technical trouble shooting and escalate calls to third party vendors as needed
  • Image, install specialized software, and deliver new computers to replace retired PCs
  • Responsible for analyzing the need for replacement PCs and ordering for various departments as necessary
  • Coordinate move requests throughout the building according to SLAs
  • Assist in supporting remote agents
  • Support various remote sites throughout Carefirst environment
  • Worked with a small team to convert a 600 person call center from physical desktops to Igelthin clients, utilizing Vmware virtual desktops, and Citrix virtual apps.

Computer Operator/Field Tech

Thomas Memorial Hospital
01.2008 - 01.2012
  • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries
  • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets
  • During my time at this position I worked with colleagues to install Igel thin clients in 200 patient rooms, to ensure timely charting of patient information of nurses, and provide better customer care.

Education

Bachelor of Science - Information Technology

University of Phoenix
Tempe, AZ
04-2027

Skills

  • Business Intelligence
  • Requirements Gathering
  • System Upgrades
  • Application Support
  • Change Management
  • Systems Analysis
  • Project Documentation
  • Data Analysis
  • System Integration
  • Customer satisfaction
  • Verbal communication
  • Sales development
  • Technical skills
  • Handling customer complaints
  • Customer engagement
  • Sales problem-solving
  • Welcoming customers
  • Problem-solving
  • Store opening and closing
  • Policy and procedure adherence
  • POS system operation
  • Money handling
  • Customer assistance

Certification

  • CompTIA Project +
  • ITIL Foundations
  • CIW Web Design Specialist
  • CIW V5 Associate

Timeline

Retail Sales Consultant

Optimum
12.2024 - Current

Systems Analyst 2

Starbucks Corporation(Tek Systems/Insight Global)
03.2022 - 10.2024

Level 2 Site Support

Toyota Motors North America (Cognizant Technology)
06.2021 - 02.2022

L3 support emerging technologies

ATT retail support (Insight Global staffing)
09.2020 - 06.2021

Computer equipment technician

Schmidt Family Restaurant Group
03.2020 - 09.2020

Sr. Desktop Analyst

Casci
10.2012 - 03.2020

Computer Operator/Field Tech

Thomas Memorial Hospital
01.2008 - 01.2012

Bachelor of Science - Information Technology

University of Phoenix

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